Foreign Exchange Operations Manager

Description

You must be located within the Huntington Corporate office footprint. This is a hybrid position.

• Establishes strategic plans that are in support of corporate goals and objectives, including the ongoing development and optimization of the Escalations Pod operating model.

• Implements new policies and procedures to improve efficiency, strengthen controls, and ensure compliance with corporate and regulatory requirements, particularly across escalation and investigation processes.

• Acts as a liaison with front office, middle office, and key partners (Risk, Compliance, Treasury, Technology) to facilitate timely escalation resolution and ensure alignment on issue management.

• Manages day‑to‑day responsibilities for a team of direct reports within the Escalations Pod, including analysts responsible for:

  • Escalations management

  • Multi‑Currency Loans‑related operational support

  • Investigations and research activities

• Oversees and drives resolution of escalations and exceptions, including:

  • Payment issues and non‑receipts

  • Multi‑Currency Loan‑related operational inquiries and discrepancies

  • Reconciliation breaks and account imbalances

  • Trade‑related exceptions and settlement concerns

  • Internal and external client escalations

• Ensures all escalated items are resolved in a timely, accurate, and well‑documented manner, maintaining strong audit trails and adherence to control standards.

• Establishes clear ownership, prioritization, and workflow management within the pod to ensure effective handling of high‑risk and time‑sensitive issues.

• Identifies trends and root causes across Escalations, Multi‑Currency Loans, and Investigations activities and drives process improvements and control enhancements to reduce recurring issues.

• Prepares, monitors, controls, and reports on the area’s performance to senior management.

• Establishes quality of service levels for the area, ensuring responsiveness, accuracy, and consistency across all escalation‑related activities.

• Performs other duties as assigned.

• Bachelor’s Degree

• 5 years of leadership

• Experience with Microsoft Office

• 5 or more years of Foreign Exchange experience

• Leadership experience within FX operations, particularly in escalations, investigations, or exception management

• Proven leadership skills.

• Ability to manage within a fast‑paced, high‑volume environment with competing priorities

• Experience with Wall Street Systems and/or MTS

• Experience managing operational workflows aligned to a pod‑based structure

• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Huntington is an Equal Opportunity Employer.