Mortgage Loan Officer Assistant

Mortgage Loan Officer Assistant

NEXA Lending Houston, Texas, United States

The Mortgage Loan Officer Assistant is responsible for accurately setting up new purchase applications, issuing pre‑approval letters, and overseeing the success of every loan from contract to close. The role works cohesively with borrowers, the LP1 team, loan processors, underwriters, and third parties to close 95% of all loans on time while providing an outstanding experience from application to close.

This position requires time and self‑management, precise verbal and written communication skills, and a working knowledge of all major investors’ guidelines. The analysis of cash, credit, and income is vital for the role.

$60,000 - $70,000 yearly + bonus

Top Duties with Measurements

Set‑Ups

• Contact all borrower(s) within 24 hours after the LO appointment
• Request and review the cash, credit, and income qualifications of all borrowers
• Contact new applications within 24 hours of assignment by the LO
• Fully review 1003 with the borrower(s) and request any other specific documents for review
• All efforts and avenues must be exhausted before turning down a pre‑approval request
• Continue to update the respective Realtor partner on your progress when needed
• Understand and research all investor guidelines and stay up to date on all program changes

Pre‑Approve

• Accurately pre‑approve all borrowers
• Handle any and all payment scenario requests
• Proactively contact all pre‑approved buyers accordingly
• Communicate effectively with all respective realtor partners
• Effectively communicate all pre‑approval parameters established to the borrower(s)
• Supplement the pre‑approval letter with any pertinent documents
• Provide a courtesy phone call to the referring realtor within 24 hours of issuance
• Communicate any red flags or major potential issues to the LO or team captain and realtor partner
• Perform a one‑hour weekly time‑blocked pre‑approval power hour accordingly
• Rush any pre‑approval requests when needed

Contract‑to‑Close

• Accurately onboard all newly received contracts for rate lock consultation
• Expeditiously submit the loan application to loan processing for eDisclosures
• Outstanding borrower Tuesday updates, pre‑closing and funding calls (if applicable)
• 95% of all loans cleared to close 7 days prior to closing
• 95% of all loans closed on time with a mandatory daily gauge check to address choke points
• 95% of all loan problems are handled before escalating to LO by having Tuesday pipeline calls
• Expeditiously onboard any newly received contracts and prepare for the LO consultation call
• Complete a daily gauge check each morning during a pre‑work ritual
• Attend a weekly branch pipeline meeting to ensure all required time‑to‑task objectives are met
• Perform outstanding Tuesday update phone calls to all borrowers
• Communicate internally with the processing team to fully understand all required conditions before contacting any borrower(s) and third parties
• Proactively contact the borrower(s), the borrower(s)’ attorney and real estate agent 24 hours in advance of any mortgage contingency expirations to request a necessary extension (we fail if contacted first)
• Review all closing disclosures and compare them to the original loan estimates for accuracy
• Perform a meticulous pre‑closing phone call 48 hours before the closing date (if applicable)
• Perform a congratulatory funding phone call on all loans to the borrower(s) and to both real estate agents on all purchase loans (if applicable)
• Answer any post‑closing and/or funding questions
• Be available after normal business hours in case of questions (email on a mobile device)
• Consistently exceed all borrower(s) and third‑party expectations

Other

• Smile on every call and sustain a high level of professionalism in speech and email
• Act as a concierge between the borrower(s) and business partners on available programs and scenarios

• Must maintain an NMLS license
• Must have a high school diploma or equivalent
• Must be able to work 40 hours per week, minimum
• Must have at least 3 years of experience in processing, underwriting, origination, or a combination of all aspects
• Must be proficient in DU/DO and LP
• Must…