Manager - Investor Accounting

About the Role

JLL is seeking an experienced Manager to join our Investor Accounting team in Houston, TX. Reporting to the Director of Investor Accounting, this role combines hands‑on technical execution with direct people management responsibilities, overseeing a team that supports our investor partners and cash management operations.

• Directly manage and mentor team members of varying experience levels, providing guidance on complex technical issues and career development
• Conduct performance evaluations and provide ongoing feedback to drive individual and team performance
• Partner with the Director to develop and implement comprehensive training programs for new hires and continuous education for existing staff
• Build team capacity and foster a culture of accountability, collaboration, and continuous improvement
• Train and manage staff responsible for bank account administration including opening and closing accounts as needed
• Oversee the generation and distribution of remittances and reporting packages for investors including Freddie Mac, Fannie Mae, Ginnie Mae, CMBS, life companies, and other institutional partners
• Serve as primary point of contact for investor inquiries and escalations, ensuring timely and accurate responses
• Review and approve complex reconciliations and resolve escalated reporting issues
• Collaborate with cross-functional teams to develop, maintain, and enhance policies and procedures for all investor accounting functions
• Review banking fees and recommend areas to reduce expenses
• Actively support the Director during audits, reviewing documentation and drafting responses
• Ensure adherence to SOX controls, company policies, and investor requirements
• Monitor compliance with servicing guidelines and mortgage banking regulations
• Identify and remediate control gaps or process weaknesses
• Identify opportunities for technology-driven solutions and lead implementation of process improvements and system enhancements
• Oversee testing of system functionality and validate software upgrades and reports
• Drive standardization and automation initiatives to create a scalable platform
• Develop and deliver management reports and analysis to support business decisions
• Support ad hoc projects and strategic initiatives as assigned by the Director
• Contribute to departmental planning and goal-setting

• 6+ years of progressive experience in mortgage accounting or mortgage banking
• 2+ years of people management or supervisory experience
• Strong understanding of investor requirements (Freddie Mac, Fannie Mae, Ginnie Mae/HUD/FHA, CMBS, life companies)
• Solid working knowledge of CRE finance, servicing guidelines and regulations
• Familiarity with SOX compliance requirements and internal control frameworks
• Highly advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros, complex formulas, data analysis)
• Excellent analytical and problem‑solving skills with keen attention to detail

• Bachelor’s degree in Accounting, Finance, Real Estate, or related field
• Experience implementing technology solutions or optimizing servicing platforms
• Track record of successfully managing and developing high‑performing teams
• Experience serving as liaison during audits or regulatory examinations

• Strong leadership presence, ability to motivate and develop diverse team members
• Proactive, solutions‑oriented approach to challenges
• Excellent communication skills with ability to translate complex concepts for various audiences
• Ability to manage multiple priorities and meet deadlines in a fast‑paced, dynamic environment
• Strategic thinker with strong business acumen and big‑picture perspective
• Demonstrated ability to drive change and implement process improvements

On‑site – Houston, TX

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact HR.