Debt Collector - Houston

Houston, TX

Location:

Houston, TX

Schedule:

No evenings or weekends

D & A Services is an experienced debt collection agency established in 2010, serving the largest debt purchasers and direct bank issuers. We offer a base pay between $17.00 and $23.00 per hour, plus benefits including 401(k), medical, dental, vision, and more. An uncapped bonus structure rewards Debt Collectors for generating revenue.

• Manage and collect outstanding debts via phone calls.
• Initiate contact with debtors to discuss balances, negotiate payment plans, and offer alternative resolution options.
• Ensure compliance with FDCPA and other relevant laws and regulations.
• Maintain accurate records of all communications and collection activities.
• Research debtors' financial situations and credit records to develop appropriate collection strategies.
• Handle disputes and inquiries in a timely, professional manner.
• Prepare regular reports on activity, balances, trends, and performance.
• Review and evaluate existing processes to enhance efficiency while meeting compliance.
• Collaborate with management on complex cases.
• Provide exceptional customer service, addressing concerns with professionalism and empathy.

• High school diploma or equivalent.
• Proven experience as a Debt Collector in a third‑party environment with a strong track record in meeting collection targets.
• Solid understanding of FDCPA and collection laws.
• Excellent verbal and written communication skills and negotiation ability.
• Strong organizational and time‑management skills.
• Analytical skills to develop effective strategies.
• Ability to build and maintain professional relationships with debtors.
• Proficiency with debt‑collection software, MS Office, and CRM tools.
• High integrity, discretion, and ethical standards.
• Resilience and composure when faced with difficult situations.

Join our team as a Debt Collector and play a crucial role in recovering outstanding debts while maintaining positive customer relationships. This is an opportunity to make a significant impact on our organization's financial success. If you are a motivated individual, skilled in debt collection practices, and interested in working in a dynamic, fast‑paced environment, we would love to hear from you.

D & A Services is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender, identity, national origin, age, disability, or genetic information.