Ascentium Loan Servicing Specialist

Job Description

At Regions, the Loan Servicing Specialist is responsible for a broad range of pre‑ and post‑booking activities related to commercial loan and lease servicing. This role ensures the accuracy and compliance of account changes, manages customer and vendor interactions, supports the full lifecycle of post‑closing adjustments including rewrites, transfers and assumptions, contract unwinds, and customer verifications. Specialists at higher levels will demonstrate increased complexity of work, autonomy, and subject matter expertise.

• Reviews documentation for accuracy and compliance with internal policies and regulatory requirements
• Communicates with sales, credit, documentation, and funding to clarify or resolve conditions tied to rewrite approvals
• Coordinates with legal or compliance teams on redress or regulatory changes associated with rewrite transactions
• Manages transfer and assumption requests, including collection of required documents, verification of transferee credentials, and processing of ownership changes
• Manages full or partial contract unwinds, including coordination of refunds, invoice reversal and proper system documentation
• Conducts outbound calls to customers to complete verification, ensuring proper authentication and collection of confirmation details
• Documents all verification outcomes in the loan servicing system following established compliance guidelines
• Requests and monitors site inspection ensuring completion by approved vendors or internal resources
• Tracks inspection status and follow up on outstanding reports to support titling, funding, or credit decisions post‑closing
• Reviews and clears open stipulations on booked transactions in coordination with internal departments
• Responds to servicing requests received from customers, vendors, or internal stakeholders post‑booking
• Assists in redress efforts for booked transactions when required by legal, compliance, or internal audit
• Maintains thorough and compliant records of all post‑booking activities
• Escalates discrepancies or exceptions to management as appropriate
• Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under limited supervision following established guidelines and procedures

• High School Diploma or GED
• Two (2) years of banking, finance, or accounting work experience

• Accounting experience
• Knowledge of commercial lease and loan structures

• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong organization skills and ability to multitask in a fast‑paced environment;
  Strong time management
• Strong attention to detail and ability to follow established procedures
• Strong written and verbal communication skills across departments and with external partners

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Minimum $44,400.00 USD;
Median $53,624.10 USD. This job is not incentive eligible.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Ascentium Kingwood – Kingwood, Texas

Full time

Equal Opportunity Employer/including Disabled/Veterans