Senior Revenue Analyst

Role Overview

Our National Billing Center has an immediate opportunity for a qualified Senior Revenue Analyst. The role is responsible for developing, recommending, and implementing policies and procedures for investigating and evaluating new and existing customer creditworthiness, extending or revoking credit lines/limits, and collecting on overdue accounts.

• Coordinating with sales or other divisions in the resolution of billing disputes impacting receivables collection.
• Carry out collection activities within established global guidelines.
• Account reconciliation.
• Maintain required levels of customer contacts.
• Effectively manage customer conference calls.
• Develop and maintain customer relationships.
• Monitor and contact past‑due accounts to arrange payments.
• Coordinate with Sales, Pricing and other internal departments to resolve customer disputes over invoicing related to contractual agreements.
• Determine course of action to recover outstanding payment of problematic accounts.
• Maintain balance between trustful relationships and ensuring timely payments.
• Provide thorough and accurate documentation of customer accounts.
• Utilize judgement to analyze a customer’s ability to pay.

• Intermediate-level professional contributor.
• Excel proficiency.
• Excellent verbal and written communication.
• Typically requires BS/BA in related discipline and 2-5 years’ experience in related field or MS/MA and generally 1-3 years of experience in related field.
• Professional certification required in some areas.

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well‑being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (Part Time/Full Time)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.