Middle Office Services Supervisor; MLO - PNC Private Bank

Position: Middle Office Services Supervisor (MLO) - PNC Private Bank
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Middle Office Services Supervisor within PNC's Private Bank organization, you will be based in Pittsburgh, PA.

This position does require in-office presence 5 days a week, and may be located at other sites within the PNC footprint.

As a Middle Office Services Supervisor you will responsible for supervising 8-10 employees who enter and process applications into the commercial system.

The ideal candidate will meet the following qualifications:

- Capital Stream and/or ACBS experience
- Knowledge or experience in key lock applications (EDGE or MOW - middle office workflow)
- Supervisory experience would be helpful.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description

• Supervises one or more teams who complete a variety of technical and complex client requests. Reviews documentation for completeness and accuracy and interprets information for correct coding and adherence to established policies and procedures.
• Supervises a team who handles complex account and transactional activities. Focuses on the most complex accounts and requests, and resolution of issues.
• Ensures all responsibilities are completed by assigned team in compliance with line of business standards as well as internal policies and procedures. Participates on the development and implementation of new processes.
• Monitors staff performance and the volume and distribution of work. Analyzes the complexity of work assigned.
• Designs and implements ongoing training, coaching and development for new and existing team members and internal partners as needed.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Corporate…