Residential Loan Office Assistant

Responsibilities

• Contact inbound mortgage leads from our credit union partners through phone calls, emails, and text messages to establish initial contact and assess borrower needs.
• Conduct preliminary borrower conversations to gather information, determine eligibility, and identify financing objectives before introducing members to a Loan Officer.
• Manage a high volume of inbound lead opportunities while maintaining timely follow‑up and detailed communication records.
• Assist with loan setup, application review, and collection of borrower documentation.
• Communicate with borrowers, Realtors, title companies, insurance agents, and internal team members regarding loan status and outstanding items.
• Review files for completeness and accuracy before submission to the loan officer.
• Track loan milestones and proactively follow up on conditions and required documentation.
• Maintain accurate loan information and notes within the Loan Origination System.
• Deliver outstanding customer service while maintaining compliance with company policies and mortgage lending regulations.

• Minimum 2 years of mortgage industry experience preferred.
• High School Diploma or GED required.
• Experience with Encompass Loan Origination System preferred.
• Strong working knowledge of Microsoft Office, including Outlook, Excel, and Word.
• Professional verbal and written communication skills.
• Spanish/English bilingual skills preferred.