Collections Representative

Summary:

A Commercial Loan Consultant is a seasoned collector who is responsible for all collections and loss mitigation work outs on new and existing portfolios in order to maximize recovery and disposition loans to the appropriate workout strategy.

• Receive and review loan information
• Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist.
• Identify and recommend optimal workout strategies based on individual borrower circumstances
• Identify and recommend assistance strategies as necessary
• Increase frequency of borrower contact based on days since last payment
• Collect documents and information related to rehab progress, and maintenance improvement requests
• Collect documents needed for Loss mitigation options
• Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances
• Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests
• Work the Commercial team Voicemail for return calls

• Experience in collections required
• Familiarity with maneuvering around the Internet through various skip tracing sites
• Familiarity with loan terminology, rights, and processes
• Excellent work ethic, high productivity, and attention to detail
• Superior verbal communication and negotiation skills
• Flexibility to work weekends required
• Must take the writing assessment provided
• Ability to multitask is required
• Superior typing and computer skills required

Competitive pay, monthly bonuses payouts, additional incentives based on business needs.

High school graduate, college degree preferred but not required.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• Employee Emergency and Disaster Fund

We’re proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.