Senior Vice President, Client Processing Manager

Category:
Transaction Processing

Job Schedule:

Full time

Posted Date: T12:57:10+00:00

Job Shift: Day

Base Salary Min: 104000

We're seeking a future team member for the role of Senior Vice President, Client Processing Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX.

In this role, you'll make an impact in the following ways:

* Manages a medium to large-sized team or multiple small Client Processing teams.

* This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.

* The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.

* Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.

* Manages Client Processing activities through other managers or a large team of senior professionals.

* Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.

* Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.

* Identifies and implements process improvements to improve the experience for all stakeholders

* Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

* Provides input into departmental budgets and planning.

* May develop business plans for team/group operations.

* Manages one or more Client Processing teams.

* Contributes to the achievement of team objectives.

To be successful in this role, we're seeking the following:

* Bachelors degree or the equivalent combination of education and experience is required.

* Advanced/graduate degree preferred.

* 7-10 years of total work experience is preferred with at least 1-3 years in management.

* Prior hands-on syndicated loan experience, familiarity with loans servicing, Clear Par, and LSTA preferred

* Strong analytical and problem-solving abilities to manage complex transaction processes.

* Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.

* Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.

* Experience in brokerage processing preferred.

* Applicable local/regional licenses or certifications as required by the business.

* Prior loan operations experience in a financial service setting preferred

* Detail oriented

* Ability to self-manage, prioritize, and execute workload

* Familiarity with technical applications to include, but not limited to, Microsoft Office applications