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Collections Associate

As a Collections Associate, you will be responsible for reviewing new and existing accounts, processing legal documents, and ensuring compliance with collections, risk, and regulatory requirements. This role involves verifying the accuracy of customer files, collaborating with internal teams and external vendors, and maintaining strong customer relationships. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to thrive in a fast-paced environment.

Work Hours:

9:00 AM – 5:00 PM CT Key Responsibilities

• Review and analyze customer accounts and legal documents for accuracy and completeness.
• Verify the authenticity of customer-provided information and identification through reliable sources.
• Process legal documents, conduct due diligence, and maintain detailed case notes.
• Contact customers regarding delinquent accounts or document clarification as needed.
• Handle end-to-end payment processing and posting.
• Identify and research trends related to collections management.
• Collaborate with internal teams and external vendors to resolve issues efficiently.
• Adhere to standard operating procedures and compliance requirements.

Required Skills & Qualifications Must-Have:

• 1+ years of collections and analyst experience in ecommerce, payments, or financial services.
• Experience in end-to-end payment processing and posting.
• Strong data analysis and investigative skills.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks.
• Ability to communicate clearly with customers, attorneys, and vendors.
• Keen attention to detail and accuracy in documentation and case management.
• Independent decision-making ability with minimal supervision.

Preferred:

• Experience in fraud investigations and customer due diligence.
• Proven ability to adapt to new processes and follow SOPs.
• Problem-solving skills with a focus on efficiency and compliance.

Expected Outcomes

• Conduct thorough due diligence on legal documents and customer accounts.
• Meet established SLAs for account reviews in a high-paced environment.
• Maintain accurate records of collections activities and customer interactions.
• Identify and report trends to improve collections management.

Interview Process