Compliance Help Desk Manager (Mortgage

Who we are:

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is aTexas-based financial services company dedicated to helping families, businesses, and communities thrive. Throughitsprimary subsidiary, Cornerstone Capital Bank, the organizationoperatesa community and business banking franchise alongside a premier national home lending, servicing, and home insurance platform-based financial services company dedicated to helping families, businesses, and communities thrive.

Guided by a core Mission, Vision and Convictions statement,Cornerstone operates
17full-service banking locations across major Texas markets andmore than 150mortgage offices nationwide. The company has served nearly
700,000customersthrough its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members,Cornerstone is consistently recognized as a Fortune-certified Great Place to Work® and a Top Workplace.

Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is the highest-capitalized new bank in Texas history.

The Compliance Help Desk Manager is responsible for overseeing the daily operation of the Compliance Helpdesk for Cornerstone Home Lending, a division of Cornerstone Capital Bank (the “Bank”), and its affiliates, to ensure that all inquiries are responded to clearly, promptly and accurately. Also acts as Subject Matter Expert for Compliance Analyzer.

• Provides direction and expertise to team members, ensuring that they are provided with the tools to successfully execute their job responsibilities
  • Develops skills of team members through a combination of goal setting, delegation, training, counseling and coaching/performance management
  • Responsible for personnel actions such as hiring, terminations, promotions, performance reviews and disciplinary action
  • Motivates team members to maintain Service Level Agreements (SLAs)
  • Reallocates resources as needed, to maintain acceptable production levels
• Oversees the intake, triage, tracking, and resolution of compliance-related inquiries, requests, and issues submitted by the business line
• Reviews responses to Compliance Help Desk inquiries for accuracy and consistency. Monitors inquiries to ensure they are responded to within the prescribed SLA’s
• Serves as primary Subject Matter Expert for Compliance Analyzer
  • Reviews Compliance Analyzer Reports and Data to ensure accuracy of fails.
  • Reviews Release Notes from Compliance Analyzer to facilitate programming changes due to new regulations and/or features of the Compliance Analyzer interface
  • Liasion with system teams regarding required compliance changes; confirming mapping requirement for Empower to Compliance Analyzer
  • Document changes made with Empower and Compliance Analyzer for functionality and mapping, noting any inefficiencies and gaps within system(s)
• Researches inquiries from Managers to provide more details regarding regulatory and/or Investor issues. Assists in communication with Investor regarding regulatory issues prohibiting the purchase of loans
• Maintains training materials and “Frequently Used Responses” for Compliance Helpdesk Personnel to ensure accuracy and consistency of responses
• Participates in the development of instructional tools and training delivery to both Compliance Helpdesk team members and business line branch personnel, as requested
• Maintains proficiency with the loan origination system, Compliance Analyzer, Xcel, All Regs, CFPB eRegs, and any additional resources available
• Reviews Changed Circumstances to ensure loans are in Compliance with fee re-disclosure regulations, when requested
• Reviews Outstanding Funding Conditions to determine solution to regulatory and disclosure issues
• Reviews regulatory requirements for Federal and State regulations to determine applicability of regulation and compliance within the Empower system
• Maintains and develops training materials regarding regulatory requirements for Production Teams
• Oversees scheduling of team members to ensure required coverage during Compliance…