Tax Assistant - Collections

Job Summary

The Collections Tax Assistant is responsible for accurate processing, balancing, and research of property tax payment transactions. This position requires strong attention to detail, excellent customer service skills, and the ability to effectively manage payment discrepancies. The role involves working closely with taxpayers, tax office departments, and external institutions, including banks and bill pay systems, to ensure timely and accurate processing of payments.

Additionally provides overflow telephone support and ensures that all payment documentation is organized and maintained in compliance with established standards.

• Prepare and Reconcile Property Tax Payments:
  Process and manually enter transactions, ensuring that payments are accurately applied to taxpayer accounts and tax years, and reconciling property tax payment transactions daily to maintain accuracy and compliance.
• Performed Property Tax Transfers and Cancellations: manually updating payment records to ensure accurate account maintenance and compliance with statutory requirements.
• Sort Bank Transactions:
  Manage the receipt and sorting of all documents from the bank, which include processed/rejected payments and other correspondences for further processing.

The Collections Tax Assistant is responsible for accurate processing, balancing, and research of property tax payment transactions. This position requires strong attention to detail, excellent customer service skills, and the ability to effectively manage payment discrepancies. The role involves working closely with taxpayers, tax office departments, and external institutions, including banks and bill pay systems, to ensure timely and accurate processing of payments.

Additionally provides overflow telephone support and ensures that all payment documentation is organized and maintained in compliance with established standards.

• Prepare and Reconcile Property Tax Payments:
  Process and manually enter transactions, ensuring that payments are accurately applied to taxpayer accounts and tax years, and reconciling property tax payment transactions daily to maintain accuracy and compliance.
• Performed Property Tax Transfers and Cancellations: manually updating payment records to ensure accurate account maintenance and compliance with statutory requirements.
• Sort Bank Transactions:
  Manage the receipt and sorting of all documents from the bank, which include processed/rejected payments and other correspondences for further processing.

• Taxpayer Assistance:
  Provide outstanding customer service to taxpayers and other departments, addressing inquiries and resolving issues related to property tax payments and transactions.
• Payment Research:
  Investigate payment discrepancies, including those submitted through the bank or bill pay systems, to ensure accuracy and proper application to taxpayer account.

• Overflow Telephone Relief:
  Provide assistance for phone coverage during overflow periods for the property tax and voter departments, ensuring that all incoming inquiries are handled efficiently.

• Remote Lock-box Scanning:
  Operate the remote lock-box scanner to process and scan checks, ensuring all payment data is accurately recorded and uploaded into the system.
• Maintain Payment Documentation:
  Manage and maintain records of processed payments and related correspondence in compliance with the record retention standards.

• Corrective Workstation Research:
  Investigate and resolve payment discrepancies flagged by the bank through the Corrective Workstation, ensuring that errors are promptly addressed.
• Bill Pay System Research:
  Review payments submitted via the bill pay system, ensuring accuracy in payment application and resolution of any discrepancies.

The Harris County Tax Assessor-Collector’s Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and…