Loss Mitigation Operations Supervisor

• Pay or shift range: $70,000 USD to $80,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor
God
by using our talents to make a
positive difference
in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

The Loss Mitigation Operations Supervisor will be responsible for the day-to-day activities of the loss mitigation document intake, underwriting, closing, and post-closing processes. The individual in this role will manage a team of operations employees and assist with the oversight of offshore operations.

• Location:
  Onsite daily in either Houston, TX or Englewood, CO

• Manage the completion of daily loss mitigation responsibilities using a loss mitigation pipeline report.
• Ensure compliance with all RESPA regulations including, but not limited to, timely application acknowledgments and timely underwriting decisions.
• Monitor and manage to Internal and Client SLAs.
• Analyze daily reports to identify potential process gaps or bottlenecks and propose process enhancements or improvements.
• Oversee the loss mitigation quality control process to produce actionable feedback and improve individual performance.
• Conduct regular 1-on-1s with direct reports.
• Stay up to date on investor, client, and product changes and effectively communicate with and train team members.
• Assist with departmental audits and requests from internal and external sources.

• High School Diploma/GED or equivalent work experience
• Minimum 6 years of experience in Loss Mitigation underwriting and operations.
• Minimum of 2 years of supervisor experience.
• Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS) desired.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of Mortgage Electronic Registration System (MERS) document requirements.
• Experience working in Fannie Mae - SMDU, Freddie Mac - Resolve, VA - VALERI, and USDA - USDALinc systems preferred.
• Minimum 5 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Strong organizational skills and attention to detail.
• Experience in Quality Control systems preferred.
• High level of Integrity/confidentiality while handling secure information in addition to having the ability to work through stressful situations professionally and handle frequent changes.

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.