Loss Mitigation - Mediation Specialist

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Mediation Litigation SPOC (Single Point of Contact) role is responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages. In addition, the Mediation Litigation SPOC will review, counter, and approve loss mitigation deals within their delegated authority. For Mediation/Litigation, most communication occurs through attorneys with focus on achieving a solution that works for all parties involved.

Duties and Responsibilities Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines. Keeps servicing files up to date so borrowers can receive the best assistance, and so that the company has knowledge of the borrower’s situation and the condition of the collateral. Minimizes loss due to foreclosure through the use of loss mitigation options, such as pre-foreclosure sales, loan modifications and repayment plans.

Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property. Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property. Makes calls to borrowers, borrowers’ authorized representatives, and brokers as appropriate. Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer.

Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc. Addresses any borrower questions or concerns. Handles escalated files appropriately by providing an articulate and complete response. Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.

Certifies that all required actions have taken place prior to completing a foreclosure sale. Ensures compliance with company policies and procedures. Functions as a mentor to more junior Loss Mitigation Specialists. Reviews the work of more junior Loss Mitigation Specialists to ensure compliance with standards and industry best practices. May assist with training new Loss Mitigation Specialists. Performs related duties as assigned by management.

High school diploma or equivalent, required. Bachelor’s degree, preferred. 5+ years’ Loss Mitigation, Collections, or related mortgage servicing experience.

Ability to obtain and maintain ongoing Mortgage Loan Originator License. Proficient in Microsoft Word and Excel. Excellence in consulting and advising customers via telephone and written communication. Understanding of debt collections in any stage of delinquency. Collections, Foreclosure, Bankruptcy and Real Estate Owned (REO) experience preferred.

Position…