OAG - Child Support | Child Support Officer II-III

Position: OAG - Child Support | Child Support Officer II-III | 26-0330
Job Description

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits ((Use the "Apply for this Job" box below).) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:

• Conducts detailed in-office investigations to locate parties, verify employment and determine assets

• Prepares documents relating to legal and administrative actions to establish or enforce child support orders

• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support

• Negotiates out-of-court settlements and agreements with parties

• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)

• Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents

• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository

• Reviews cases to determine if the cases are eligible for closure

• Attends court to assist legal staff, as needed

Researches case information on the computer, including in the ChAMP system

Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations

Assesses child support cases to determine the appropriate case action

Explains Child Support Program policies, procedures, and regulations to customers

Responds to customer inquiries and resolves complaints concerning case status

Assesses the validity of complaints against the IV-D program with impartiality

Serves as Notary Public

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications:

Child Support Officer (CSO) II:

Education:

Graduation from high school or equivalent

Education:

Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

Knowledge of Investigative practices and techniques

Skill in interviewing and negotiating

Skill in using a personal computer for word-processing and data entry/retrieval

Skill in basic mathematical computations

Skill…