Emergency Dispatcher

Emergency:
Dial 911

Office:

Fax:

The Cy‑Fair Fire Department is seeking highly motivated and professional individuals to serve as 911 Emergency Dispatchers within the Communications Division. This position plays a critical role in supporting emergency operations by receiving, prioritizing, and dispatching emergency and non‑emergency calls for service while providing exceptional customer service to the public and operational support to fire and EMS personnel.

Reporting to the Dispatch Supervisor, the 911 Emergency Dispatcher is responsible for coordinating emergency communications, monitoring radio traffic, maintaining situational awareness of active incidents, and ensuring timely and accurate deployment of emergency resources. The position is classified as a full‑time non‑exempt position.

Title: Dispatcher

Selection: Selected by the District Chief - Communications and, Approved by the Assistant Chief - Administration

Reports to: Dispatch Supervisor

Positions Supervised: N/A

Pay Rate:

911 Emergency Dispatcher $25.43 per hour + .20 per year for longevity

Hourly Education Pay:

• Associate’s Degree: $.55
• Bachelor’s Degree: $.83
• Master’s/Doctorate Degree: $1.10

Additional Compensation:

Language Pay: $.83 per hour

Schedule: 12-hour shift assignments, including days, nights, weekends, holidays, and emergency staffing situations. Personnel must be available to work alternate schedules as operational needs require.

* Accrual increases every 2 or 3 years, depending on length of service.

Retirement:

TCDRS 7% employee contribution, 14% employer contribution

457B Voluntary retirement account, Department contribution matches up to 3%

Insurance:

Medical

Currently through Blue Cross Blue Shield

PPO HSA $5,000:
The Department covers 100% of the employee premium and 90% of the family. The department makes a quarterly contribution towards the HSA account.

Dental and Vision

• Currently through Guardian

The Department covers 90% of the employee premium and 70% for family.

Short- and Long-Term Disability

• Currently through Guardian

The Department pays 100% of the premium.

Life Insurance – $50,000 policy

• The Department pays 100% of the premium.

Supplemental Insurance:

The Department partners with Aflac for supplemental insurance. This is available for purchase by the employee. Additional Life insurance is available for purchase by the employee.

Key Responsibilities:

• Receive, prioritize, and process emergency and non-emergency calls for service.
• Dispatch fire, EMS, and related emergency resources using Computer-Aided Dispatch (CAD) systems.
• Operate multi-frequency radio communications systems and maintain continuous monitoring of emergency radio traffic.
• Coordinate communications between field personnel, incident commanders, hospitals, public safety agencies, utilities, and other partner organizations.
• Monitor unit status and resource availability to ensure efficient emergency response coverage.
• Maintain accurate and complete records of dispatch activities, incident information, and unit assignments.
• Provide calm, professional, and compassionate assistance to callers during emergency situations.
• Monitor tactical channels and process requests from on-scene personnel and command staff.
• Maintain communications center equipment, supplies, and operational readiness.
• Complete required Greater Harris County 911 training and maintain all required certifications.
• Assist in preparing reports, documentation, and administrative records as required.
• Maintain a secure, professional, and efficient communications center environment.
• Support departmental goals through teamwork, professionalism, and continuous improvement initiatives.
• Perform other duties as assigned.

Qualifications:

• Minimum 18 years of age.
• High school diploma or equivalent.
• Preference given to candidates with at least one (1) year of public safety experience.
• Valid Texas Driver’s License with an acceptable driving record.
• Current American Heart Association CPR Certification or ability to obtain within thirty (30) days of hire.
• Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications through the International Academies of Emergency Dispatch (IAED), or ability to obtain during the probationary…