Telecommunications Operator - Police Department - School Year 2026-2027

Position Type:

Auxiliary/Auxiliary

Date Posted:

6/23/2026

Location:

Police Department

 Additional Information:
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Spring Branch Independent School District

Job Description

Telecommunications Operator

Job Title:

Telecommunications Operator

Reports To:

Life Safety Systems Sergeant Classification:

Auxiliary (Skilled Labor)
Wage/Hour Status:

Non-exempt

Days:250

Salary:

See Compensation Plan for Auxiliary Pay Plan, Pay Grade 308

Contract:

None Date Revised:12/12/2024

Primary

Purpose:

Receive communications of both normal and an emergency nature from the various sections of the school district and determine where that information should be directed and forward the data.

Qualifications/

Skills:

Education/Certification:

* High School diploma or equivalent; college

preferred.

* Shall be licensed by Texas Commission on Law Enforcement or complete the license requirements or receive a license within twelve (12) months of employment as Telecommunication Operator.

* Applicants must be a minimum 21 years of age.

* Valid Texas Driver's license.

* Must have never been convicted of a Class B Misdemeanor in the last 10 years or ever been

convicted of a Class A misdemeanor.

* Successfully complete a security clearance check

for accessing security sensitive criminal case history information from Federal/State and Local Law

Enforcement Agencies.

Special Knowledge/

Skills:

* Minimum Assessment Standard:
Broad knowledge of MS Word and broad knowledge of MS Excel.

* Data Entry (Alpha-Numeric) score of 30 wpm with a 85% accuracy rate required.

* Must be proficient in composition, grammar, spelling, and general writing skills.

* Ability to do multiple functions in a high stress environment.

* Organizational skills a must.

* Must be able to work varying shifts
-nights, holidays, weekends, and overtime as necessary.

* Establishing and maintaining effective working relationships.

* Listening and communicating clearly, both verbally and in writing.

* Prioritize and complete multiple tasks simultaneously.

* Maintaining composure in emergency situations.

* Bilingual preferred.

Experience:

* One (1) year or more professional experience as a public safety dispatcher is preferred.

* Prior experience as a dispatcher, customer service representative or closely related experience is desired.

Major Duties and

Responsibilities:

Communications

* Simultaneously operate various computer systems and radio systems.

* Monitor SBISD building alarm system and SBISD building camera systems.

* Maintain communications log which is to reflect the physical location of the persons in the Police Department as they move throughout the district.

* Provide a constant radio and telephone contact base after hours for all mobile employees of the Operations Department and Police Department.

* Provide officers with information necessary for them to complete their required duties during each shift including arranging for security patrol duties whenever required and closing or securing any district facility.

* Maintain Police Department records including those of a confidential nature. Act as a District's central information center for all district related emergencies, including Maintenance and Transportation Department operations during nonbusiness hours.

* Dispatch outside emergency services as needed.

* Record the communications and actions taken as per police department dispatch procedures.

* Answer and prioritize all incoming emergency and non-emergency calls; collect essential information from caller; determine nature of emergency; dispatches appropriate personnel; assist callers according to Departmental policies and procedures.

* Provide information to police or fire personnel; refer non-emergency calls to appropriate departments; enter data into division, department or similar databases; and assist walk-in visitors.

* Perform clerical or administrative duties; research information as requested or directed; provide information to the public and other departments; and process various documents.

* Enters and clears warrants and stolen articles from department to TCIC/NCIC computer,

* Retrieves Driver's License and Vehicle Registration data from State database.

Safety:

* Operate the central station security…