Deputy Director Of Communications & Engagement; Sr Analyst; Exe Lev

Deputy Director Of Communications And Engagement

Under the guidance of the Controller or designee, the Senior Staff Analyst will function as the Deputy Director of Communications and Engagement to help facilitate the efficient and smooth day-to-day operations of the Communications and Engagement Division of the City Controller's Office. This position will assist with brand management, programmatic communications strategy and narrative development, internal communications, and crisis communications. The Deputy Director of Communications and Engagement is responsible for coordinating the efforts of the Communications and Engagement Division, in concert with the Director.

In this capacity, this position leads fast-paced, high-level narrative and communications strategy for the Office of the City Controller. The Deputy Director of Communications and Engagement will lead efforts to engage and mobilize diverse community and stakeholder groups, ensuring their voices are heard and integrated into the Controller's Office initiatives. This role requires a strategic thinker with strong interpersonal skills to foster relationships and build coalitions that advance the City Controller's mission.

The ideal candidate will possess strong communication, analytical, planning, and organizational skills, with a demonstrated ability to manage multiple priorities, evaluate complex issues, interpret financial and operational data, and provide executive-level recommendations in a fast-paced environment.

The Senior Staff Analyst duties will include but are not limited to:

• Manages the daily operations of the public information function, including overseeing staff responsible for research and compilation of statistical and historical data.
• Represents the department as a spokesperson and acts as a liaison between the department and the community. Attends various civic, council, business, and stakeholder meetings, public dedications, and other public events.
• Assists with the preparation and distribution of responses to all media requests, information interviews, public inquiries, and City Council requests, ensuring accuracy, consistency, and promptness.
• Oversees community engagement efforts with constituency groups, neighborhood organizations, governmental entities, business leaders, and community stakeholders.
• Assists the Director of Communications with all aspects related to brand management, programmatic communications strategy and narrative development, internal communications, digital engagement, and crisis communications.
• Conducts research, analysis, and evaluation of complex financial, operational, management, public policy, and communications issues and prepares reports, recommendations, presentations, and briefing materials for executive leadership.
• Develops and monitors performance metrics, key performance indicators (KPIs), and engagement analytics to assess program effectiveness, measure outcomes, identify trends, and support continuous improvement initiatives.
• Assists in the development, administration, and monitoring of divisional budgets, contracts, procurement activities, and financial resources to ensure compliance with City policies and efficient utilization of resources.
• Performs quantitative and qualitative analyses related to communications programs, public engagement initiatives, strategic priorities, and organizational performance.
• Reviews and analyzes legislation, ordinances, regulations, policy proposals, and administrative directives to determine operational, financial, and stakeholder impacts and develops recommendations for executive consideration.
• Completes special projects as needed, working on a wide variety of financial, administrative, professional, management, strategic planning, and community engagement issues and problems of a high complexity.
• Represents the City Controller at meetings and functions to gather information, build strategic partnerships, and articulate the priorities, positions, and recommendations of the Controller's Office.
• Monitors, reviews, analyzes, and responds to public feedback, stakeholder concerns, and emerging issues affecting departmental activities and initiatives.
• Develo…