Waxing Specialist - Esthetician​/Cosmetologist

Expectations

Understand and know the three pillars of our culture.

Beautiful, Collaborative and Purposeful.

• Possess self-awareness in relation to your impact on work environment.
• Personable and engaging while professional.
• Maintain a positive energy as a service provider, co-worker, and employee.
• Ability to operate in a calm, drama-free manner.
• Respectful communication with tone and word choice. Open-minded with healthy personal boundaries.
• Willing to learn and grow both as a waxologist and a team player.

• Punctual and respectful of both guests and co-worker’s time.
• Follow uniform rules and guidelines.

Professional look with light makeup, hair properly done, and appropriate nail length required.

• Perform all Radiant Waxing services effectively and efficiently.
• Answer phones with a positive, upbeat energy.
• Acknowledge guests with a smile and shake hand of any new guests.
• Communicate with co-workers regarding schedule changes and guest requests.
• Return phone messages in a timely manner.
• Offer all guests water and use of the restroom.
• Review guest intake form to verify there are no contraindications.
• Lead guest to suite.
• Maintain a clean working environment both in suite and in common areas.

• Participate in team support and ‘The Dance’ with co-workers.
• Offer help whenever there’s a need.
• Support and encourage coworkers with any areas they may struggle.
• Participate in team meetings.

• Participate in marketing events outside the salon.
• Participate in individual marketing.
• Participate in brainstorming marketing ideas.

• Reach both individual and team goals in the following areas -
• Services
• Rebooking
• Product Sales
• Retention
• Series
• FWB
• Maintain positive guest reviews. Unreasonable guests taken into consideration.
• Actively working your books - shrink and combine services whenever possible.
• Tailor and convey guest education information to each guest.

• Participate in initial proprietary training program.
• Participate in ongoing training including, but not limited to conference calls, workshops, and quality checks.
• Watch Office Hours provided by Well Biz.