Lead Esthetician

At Hiatus Day Spa & Med Spa, we believe in enhancing natural beauty and promoting wellness through exceptional skincare and spa treatments. Our dedicated team is passionate about providing an unforgettable experience for every client. We're looking for a dynamic Lead in skincare to join our leadership team and help elevate our educational programs and service quality.

Position Overview:

The Lead Esthetician role is an hourly management position, serving as the direct report for all licensed estheticians at the location, with a maximum requirement of five hours weekly. Weeks that require additional hours (i.e., advanced training, etc.) may be granted the additional payroll hours, with prior approval. The Lead is ultimately responsible for the team, serving as the leader in motivation, coaching, education, and operations.

The Lead directly reports to the Spa Manager and Education Manager.

Key Responsibilities of an Esthetician:

Main responsibility of an Esthetician will be to provide the highest level of customer service and deliver an outstanding spa experience to our members and guests through a friendly and nurturing attitude

Provide consistent and professional therapeutic services, to include Hiatus' five points of difference for all esthetic treatments

Maintain expert knowledge from an Esthetician on product usage and deliver customized client recommendations thus achieving monthly retail sales goals

Embrace and promote the Hiatus mission, philosophy, culture and high expectations

Esthetician is to promote to guests the health and wellness benefits of receiving esthetic treatments on a regular basis, and cross-sell additional spa services, add-ons, and home-care products

Esthetician is to build and maintain a regular clientele, while promoting member referral and guest programs

Maintain a clean, uncluttered treatment room; replenish all supplies at end of shift and prepare room for next service

Remove or restock laundry, as required

Clean and sanitize copper foot basins

Play a key role in building a top-notch team , from assisting in the practical interview process to welcoming and onboarding new hires with a focus on excellence.

Welcome and set up new hires by promoting a culture of excellence and professionalism among the skincare team.

In this role, you will coach and support our estheticians on performance metrics by giving regular feedback to help them improve and succeed while maintaining a positive and professional environment.

Keep our space fresh and organized by overseeing inventory and product ordering, as well as conducting regular room checks, maintaining state-required logs for compliance, and ensuring our skincare dispensary is stocked and pristine at all times.

Collaborate with the Educator Manager to audit skincare and body treatments, while staying ahead of industry trends, helping the team stay at the top of their game.

Drive continuous improvement with regular training sessions focused on advanced techniques, enhancing guest experience, and deepening product knowledge, empowering the team to maintain peak performance and expertise.

Qualifications:

Licensed Esthetician with 1 year of experience in a spa or salon setting, and/or 6 months with Hiatus consistently performing at a Level 3 or higher.

Strong knowledge of skincare products, treatments, and techniques, with advanced training in Hydrafacial, Microneedling, Dermaplaning, and medical-grade peels.

Proficient in using Zenoti for training, reporting, and operational efficiency.

Demonstrates exceptional communication and interpersonal skills, with a strong passion for teaching and mentoring team members.

Previous management or supervisory experience preferred.

What We Offer:

Competitive pay and benefits package.

Ongoing professional development and training opportunities.

A supportive and positive work environment.

Employee discounts on services and products.

Opportunities for career advancement within our growing spa.

If you are someone who thrives on supporting others, managing details, and making an impact, this is the perfect role to combine your passion for wellness with your leadership skills!