Case Manager HOPWA; Heights

Overview

Provides clients receiving tenant based rental assistance (TBRA) or Short-term Rent, Mortgage, Utility Assistance (STRMU) with case management and supportive services in order to maintain housing and avoid the occurrence or reoccurrence of homelessness.

• Assesses participants' eligibility and program appropriateness; obtains required documentation needed for program eligibility.
• Assists participants to secure appropriate housing based on household size, composition, geographic preference and other participant determinants.
• Develops and maintains good working relationships with local property owners and/or management designees.
• Assists clients with the housing search and rental application process, and the understanding of Fair Housing laws.
• Determines rent subsidy amounts based on federal guidelines.
• Provides information and education on tenant rights and responsibilities.
• Secures all documentation (e.g., W-9 forms, signed lease agreements, identification paperwork, etc.) needed to satisfy hard-copy file requirements.
• Performs Housing Quality Standards (HQS) inspections prior to move-in and as scheduled annually.
• Provides case management services through on-site visits, phone consultations, and home visits.
• Responsible for all data management requirements established for the Homeless Management Information System (HMIS). Enters complete and accurate client information into the electronic file system as per established protocols.
• Maintains complete, accurate, and up-to-date participant hard-copy files.
• Develops, in conjunction with client input, individualized service plans that at minimum address residential stability, income, education, and health-related goals.
• Demonstrates a working knowledge of community resources and facilitates linkages to needed services for program participants, prepares and submits check requests for monthly rent/utility assistance in a timely manner.
• Uses objectivity and self-discipline to avoid emotional involvement in situations that may be highly charged.
• Other duties as assigned.

• Bachelor’s Degree in social work or related field preferred.
• 2 years of recent housing experience with local, state and/or federal programs preferred.
• At least 2 years of case management or customer service experience required.
• 2 years experience working with clients with HIV/AIDS preferred.
• Bilingual in English/Spanish preferred.
• Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.

• Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.