Operations Manager-Vision

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Job Overview
Join Our Dynamic Team at Legacy Community Health

Are you passionate about enhancing healthcare services and driving operational excellence in a vibrant clinic-based environment? As an Operations Manager focused on Vision at Legacy Community Health, you will be at the forefront of healthcare innovation, streamlining processes, and expanding patient access in our Montrose Clinic (1415 California St, Houston, TX 77006).

• Role Highlights:Take charge of operational support, manage provider schedules, and foster a culture of best practices.
• Work Environment:Collaborate with leadership across the organization to implement cutting-edge strategies aimed at improving healthcare outcomes.
• Community Impact:Play a crucial role in enhancing healthcare services for our community, ensuring each patient receives timely and quality care.
• Growth Opportunities:Legacy Community Health encourages professional development, fostering an environment where you can thrive and grow.
• Collaboration:Work closely with a dedicated team of professionals who are committed to making a difference in the healthcare ecosystem.

Key Responsibilities

• Supervise support staff to ensure compliance with department policies and procedures.
• Manage work schedules, including PTO and leave, ensuring adherence to Legacy's attendance policy.
• Provide coverage for support staff as needed to maintain continuity of care.
• Offer EPIC and EHRS training and support for staff, becoming an expert super-user.
• Promote a culture of feedback and collaboration, encouraging participation from peers, providers, and staff.
• Participate in interviewing, hiring, and evaluating staff members to build a robust team.
• Conduct performance reviews and manage coaching/disciplinary actions for direct reports.
• Track and analyze key performance indicators to identify trends and areas for improvement.
• Collaborate with the Business Intelligence team to develop service line-specific reports.
• Manage waitlists, and coordinate locum and per diem provider coverage in collaboration with site leadership.

Minimum Qualifications

• High School Diploma or equivalent; relevant certifications/licenses preferred.
• Minimum of 3 years experience in a healthcare setting or service industry.
• A Master's degree in business or healthcare operations may substitute for 2 years of experience.
• At least 2 years experience in administration and supervision of staff is preferred.
• Proficiency in Microsoft Office Suite and EHRS is a plus.
• Strong decision-making skills and ability to manage multiple deadlines.

About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek…