Bilingual Patient Assistance Representative

Overview

Location:

Legacy Montrose - 1415 California St. Houston, TX 77006

Patient Assistance Representative (Bilingual: English/Spanish) - Job Overview

Schedule:

The schedule is a rotating schedule Monday-Friday 8am-5pm, 8:30 am- 5:30pm, or 9am-6pm

At Legacy Community Health, we're more than just a healthcare provider—we're a family dedicated to transforming lives through our innovative support programs. As a Patient Assistance Representative, you'll be at the heart of our mission, making a real difference by ensuring our clients have access to the medications and financial assistance they need.

We invite you to join our dynamic team where passion meets purpose, and contribute to a revolution in healthcare delivery.

• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• And much more!

• Be a pivotal part of our Ryan White Grant programs, supporting initiatives like ADAP, LPAP, EFA, and Health Insurance Assistance
• Integrate seamlessly into our team, ensuring smooth documentation and program management
• Use your tech-savvy skills to enhance client communication and service delivery
• Help break down barriers to healthcare, driving a positive impact on community health
• Utilize your expertise in Ryan White Grant programs to support our patients' needs for medication and insurance assistance
• Engage warmly with clients to collect necessary documentation for program enrollment
• Process applications efficiently, ensuring timely execution of payments
• Keep an accurate and up-to-date list of program participants to enhance our program's efficacy
• Maintain regular communication with clients to ensure ongoing engagement and eligibility
• Handle incoming requests promptly for effective resolution
• Accurately document patient interactions in digital records, supporting data-driven decisions
• Conduct regular audits and reviews to maintain reporting accuracy and compliance with grant standards
• Collaborate with team members and service providers to optimize client support and care delivery
• Participate in special projects and additional duties to drive organizational success

• High school diploma required
• At least 1 year of healthcare experience or 3 years of customer service experience, preferably in healthcare
• A strong understanding of healthcare terminology, HIV treatment, and related medications is desired
• Familiarity with insurance processes and COBRA is preferred
• Exceptional written and verbal communication skills
• Proficiency in MS Excel and MS Word
• Bilingual in Spanish is preferred

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we ve stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We re always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with…