Bilingual Medical Assistant​/Client Service Specialist, Riverside

Overview

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview

The Clinical Health Services (CHS) Medical Assistant-Client Support Specialist (MA-CSS) will support clinical health services provided to patients by ensuring quality patient care through Family Planning Service programs. Under the clinical guidance/oversight of the CHS Advanced Practice Provider, the CHS MA-CSS will be responsible for performing both front and back office duties; all clinical tasks are in accordance with Harris County Public Health policies and procedures as delegated by the CHS Advanced Practice Provider.

This position also performs clerical front desk duties to support the clinic operations flow. This position supports the Harris County Public Health Department and reports to the CHS Program Manager. This position will service the Riverside Health Clinic by providing comprehensive medical care to all patients served.

• Assists with patient appointments by performing immunizations, phlebotomy (including capillary and venous draws), urine collection, pregnancy tests, lead testing, vital signs, and gathering patient histories.
• Performs clinic front office duties; scheduling, answering phones, and checking patients in/out as needed.
• Prepares and labels all patient specimens for transport to appropriate laboratories.
• Provides in-room support for all clinical staff during clinic visits as needed, including assisting the provider during procedures.
• Maintains laboratory and exam rooms in a neat, clean, and orderly manner in accordance with infection control policies, and completes monthly inventory.
• Assists in performing data entry and electronic data processing using the HCPH electronic medical record system (Epic), Microsoft Excel, and related programs/sites.
• Supports the coordination of scheduling patients to receive services from multidisciplinary team members.
• Interviews clients to collect required information for eligibility determination, using grant and payer guidelines.

Equal Opportunity Employer

Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call  or email the

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

• Completion of a community college or business/technical school Medical Assistant program.

• Bilingual (English/Spanish).

• Six (6) months of experience in a healthcare setting.

• American Heart Association CPR Certification.
• Valid TX Driver's License.

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong understanding of cultural competency.
• Understands ethics and public good; is concerned with public trust.
• Demonstrates respect for the opinions and beliefs of others.
• Excellent communication skills (verbal & written).
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Ability to maintain confidentiality when dealing with sensitive information.
• Ability to work well with the public and staff members.

Organizational Leadership

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others

Collaboration

• Contributes to an…