Family Advocate, Sr

Job Description

We are searching for a Senior Family Advocate — someone who works well in a fast‑paced setting. In this position, you will advocate for the needs of patients and families by facilitating open communication between families and staff, addressing issues and concerns. You will also support Resolution Specialists and the Assistant Director/Director of Family Advocacy by mentoring Family Advocates, participating in special projects and educational opportunities associated with complaints/grievances, collecting data for quality improvement, and assessing and updating leadership contact data throughout the system.

Think you’ve got what it takes?

• Bachelor’s degree required
• Bachelor’s degree in a clinical discipline (social work, child life) preferred
• 3 years’ experience in a health care clinical setting required
• Training and experience in patient relations, clinical discipline, executive leadership interface savvy, public speaking, and cultural diversity awareness preferred

• Coordinate employee training on patient/family complaints and grievances
• Identify areas needing additional training in policies and procedures related to complaints and grievances
• Takes the lead in collaboration with the unit Family Advocate on complex patient/family support issues as requested and/or directed by Resolution Specialist and Assistant Director
• Solicit and answer questions that patients and families may have concerning non‑clinical issues related to their visit as evidenced by leadership observation
• Ensure that issues and concerns raised by patients and their families are handled in an effective and expedient manner
• Assume on‑call duties after hours, on weekends, and on holidays on a rotating basis
• Document daily work and provide appropriate reports
• Read current literature to maintain and develop knowledge of issues affecting families and service and in the delivery of care

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research;
Texas Children ’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high‑risk births;
Texas Children ’s Hospital West Campus, a community hospital in suburban West Houston;
Texas Children ’s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state‑of‑the‑art facility providing world‑class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’s Health Plan, the nation ’ s first HMO focused on children;
Texas Children ’s Pediatrics, the largest pediatric primary care network in the country;
Texas Children ’s Urgent Care clinics that specialize in after‑hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.