Complaint Coordinator

At ReviveRX
, we exist for the patients who fall through the cracks of conventional medicine — the ones who need something more precise, more personal, more them.

As a leading licensed mail-order pharmacy specializing in both generic and compounded medications, we don't just fill prescriptions. We craft solutions. Every medication is tailored to the unique biology, needs, and life of a real person — because that's what personalized medicine actually means.

Our mission
:
Equip providers with safe, innovative options and deliver an exceptional experience from the moment a prescription is written to the moment it arrives at a patient's door.

Founded in 2016 and compounding since 2018, Revive

RX has built a team of dedicated professionals all driven by one uncompromising standard: excellence. We work closely with best-in-class pharmacists, scientists, healthcare providers, and pharmaceutical manufacturers to ensure every product we deliver is high-quality and dependable.

Quality isn't a checkbox here. It's our culture.

Our compounds are expertly crafted in USP-certified clean rooms at our Houston headquarters — built to meet the most rigorous standards in the industry. Every single batch undergoes sterility and endotoxin testing to ensure the highest levels of compliance, efficacy, and patient safety. We understand the trust providers place in us, and we honor that responsibility with precision and transparency. That trust isn't given.

It's earned, every day.

Providers come to us for our clinical quality. They stay because of our service, our responsiveness, and the way we show up as true partners in care. Whether you're just exploring personalized medicine or you've been a compounding advocate for years — welcome to the Revive

RX difference.

The Complaint Coordinator is a critical quality function role responsible for serving as the central point person for all complaint management activities s position, which is outlined as an inherent quality function as detailed in USP , , , and , ensures that all complaints are properly logged, tracked, trended, and—most importantly—acted upon in a timely manner through collaborative work with cross-functional stakeholders in operations and quality.

This role will work collaboratively with the Dispensing function in the intake, documentation, tracking, and coordination of product and service complaints related to compounded preparations produced  to the medical nature of most complaints and the need to evaluate potential adverse events, this role requires a licensed pharmacist with extensive compounding pharmacy experience, and , but with major cross-functional interaction with the compounding and dispensing teams.

The ideal candidate brings 8-10 years of experience dealing with complaints within the regulated industry (compounding and/or pharma, with pharma preferred), along with a deep understanding of adverse event reporting, regulatory requirements, and quality systems.

This is an inherent quality function outlined in USP that requires this point of oversight and coordination of the complaint management system as a whole. Revive

RX needs a central person in the quality unit who is responsible for the complaint management system, all within Revive

RX's QMS. This role will ensure proper oversight, trending, and regulatory compliance for all complaint handling activities.

• Serve as the central person responsible for tracking, trending, and ensuring complaints are assessed, acted upon, and acted upon by responsible people in the operations and quality functions, all within Revive
  
  RX's QMS
• Manage a comprehensive database of complaints with complete documentation and traceability
• Ensure all complaints are logged, tracked, trended, and most importantly acted upon in a timely manner
• Establish and maintain complaint handling procedures in compliance with USP , USP and other applicable State and Federal laws and regulations
• Develop and implement key performance indicators (KPIs) for complaint management and response times

• Collaboratively work with…