Complaint Coordinator

ReviveRX is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source, not just the symptoms, utilizing industry‑leading technology. Collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we provide personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine.

The Complaint Coordinator is a critical quality function role responsible for serving as the central point person for all complaint management activities s position, which is outlined as an inherent quality function as detailed in USP , , , and , ensures that all complaints are properly logged, tracked, trended, and—most importantly—acted upon in a timely manner through collaborative work with cross‑functional stakeholders in operations and quality.

This role will work collaboratively with the Dispensing function in the intake, documentation, tracking, and coordination of product and service complaints related to compounded preparations produced  to the medical nature of most complaints and the need to evaluate potential adverse events, this role requires a licensed pharmacist with extensive compounding pharmacy experience, and , but with major cross‑functional interaction with the compounding and dispensing teams.

The ideal candidate brings 8‑10 years of experience dealing with complaints within the regulated industry (compounding and/or pharma, with pharma preferred), along with a deep understanding of adverse event reporting, regulatory requirements, and quality systems.

This is an inherent quality function outlined in USP that requires this point of oversight and coordination of the complaint management system as a whole. Revive

RX needs a central person in the quality unit who is responsible for the complaint management system, all within Revive

RX's QMS. This role will ensure proper oversight, trending, and regulatory compliance for all complaint handling activities.

• Serve as the central person responsible for tracking, trending, and ensuring complaints are assessed, acted upon, and acted upon by responsible people in the operations and quality functions, all within Revive
  
  RX's QMS
• Manage a comprehensive database of complaints with complete documentation and traceability
• Ensure all complaints are logged, tracked, trended, and most importantly acted upon in a timely manner
• Establish and maintain complaint handling procedures in compliance with USP , USP and other applicable State and Federal laws and regulations
• Develop and implement key performance indicators (KPIs) for complaint management and response times

• Collaboratively work with cross‑functional stakeholders to ensure complaints are properly managed
• Partner with teams in the compounding, dispensing, and operations areas to investigate complaint root causes, implement complaint assessment, action, and corrective actions
• Coordinate with quality assurance, quality control, and regulatory affairs teams on complaint resolution
• Facilitate complaint review meetings with appropriate stakeholders
• Serve as liaison between operations and quality to ensure proper overall quality of the complaint management system

• Work with Quality and Operations leadership to determine if complaints are deemed adverse events relating to Federal and State reporting requirements
• Apply clinical and pharmacological expertise to assess medical significance of complaints, as well as involve other medical and legal expertise as required
• Determine adequate response, corrective action, and/or preventive action for adverse events, in collaboration with quality and operational leadership
• Maintain awareness of FDA adverse event reporting systems (Med Watch) and ensure appropriate handling of potential reportable events
• Coordinate with regulatory affairs and senior leadership when potential adverse…