Operations Coordinator

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

This position is responsible for providing administrative system support across all risk solutions products and executing key operational processes to ensure the smooth operation of all systems. The role involves a variety of administrative tasks that support patient management, system and database management, client structure setup, and facilitation of communications within the patient management team. Additionally, this position will provide general support to Clinical Solutions personnel.

It will also serve as an extra layer of support for implementing quality initiatives and maintaining quality assurance across all administrative functions.

DUTIES AND RESPONSIBILITIES:

• Assisting with the execution of follow-up tasks derived from quality review audits or functions.
• Providing technical assistance to production and quality staff regarding systems support for all contracts across risk products.
• Ensuring data integrity through various cleanup projects related to injured worker contracts and clients.
• Tracking all customer deliverables to ensure timely submissions that meet the company’s Standards of Performance. Initiate appropriate action plans for late reports, contracts, or necessary task updates.
• Participating in the report review process as required by established workflow procedures.
• Collaborating with other internal departments (Budgeting and Data Analytics, Bill Review, and Accounting) to address and resolve specific patient/provider issues that may require data updates.
• Participating in company projects that require representation from the Clinical Solutions Delivery teams, as requested by management.
• Engage and facilitate discussions with internal and external personnel regarding assigned administrative tasks.
• Performing other administrative duties as requested, including uploading records into ECL, documenting and archiving patient notes, researching patient-specific issues, and tracking deliverables as needed.
• Tracking of all customer deliverables to ensure timely submission that meet company Standards of Performance. Initiate appropriate action plans for late reports or contracts and Tasking updates when necessary.
• Participate in the report review process as required by established workflow procedures.
• Participate in company projects requiring representation from the Clinical Solutions Delivery teams, as requested by management.
• Responsible for complying with Paradigm IT security requirement and policies.
• Responsible for safeguarding Paradigm or Paradigm related IT passwords.
• Responsible for notifying Paradigm of any IT security incidents per policy 16.0 Information Security Incident Management.

• Education:
  
  Bachelor’s degree from an accredited educational institution preferred.
• Experience:
  
  Two to five years progressively responsible customer service experience. Related experience in provider relations or health care preferred.…