Ambulatory Supervisor - Virtual Visit Center

Position:
Ambulatory Supervisor - Virtual Visit Support Center

Talent Area:
Professional - Non-Clinical

Full/Part Time:
Full time

Location:

Houston, TX, US

Department:
Ambulatory Services Admin

Shift: Monday - Friday 8am - 5pm

Job

We are searching for an Ambulatory Supervisor with the Virtual Visit Support Center in The Medical Center — someone who works well in a fast-paced setting. In this position, you'll provide patient access to all clinical locations by managing the daily operations of the Ambulatory Service Representative functions.

Think you’ve got what it takes?

• High school diploma or equivalent
• Associate's degree preferred
• 2 years Health Care experience required
• Supervisory experience and/or emergency center registration experience preferred

• Ensures that all staff complete daily patient registration procedures per departmental processes in a timely manner for each day clinic is in session
• Minimizes registration errors that result in accounts being kicked to a re-work work queue
• Ensures that staff is attempting to collect co-pays, deductibles, and out of pocket amounts prior to patient leaving the clinic
• Monitors, and when necessary, completes quality audit reviews on a sample of clinic patients per each staff member
• Investigates and corrects issues with cash drawers, charge entry and other processes
• Creates, changes and coordinates provider master schedules/templates for new and existing providers in partnership with department
• Manages admission, scheduling, check-in/welcome desk, patient packets, registration, insurance authorization, payment collection processes, and clinic flow
• Ensures appropriate communication occurs between non-clinical and clinical team members, to promote efficient patient care
• Establishes, in conjunction with the manager, departmental efficiency and quality goals for the clinics
• Aligns departmental resources to meet the established efficiency and quality goals
• Tracks performance against efficiency and quality goals
• Communicates progress against established goals to staff and the manager
• Coordinates resources (staff, equipment, and space) and work assignments to meet process performance targets and departmental customer services expectations
• Provides ongoing training, coaching, and development of Ambulatory Service Representative team to meet performance targets, gather the most accurate financial and demographic information for each patient encounter, and provide the highest possible customer service
• Assists in the development of annual performance management tools for staff
• Works with manager and assistant director to identify potential areas for improvement in the clinic processes
• Accurately inputs registration information into Epic

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research;
Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births;
Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston;
Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children;
Texas Children ’ s…