Diagnostic Imaging Services Coordinator​/OSI Retrieval Center - Patient Reception Services

MISSION STATEMENT

At The University of Texas MD Anderson Cancer Center, our mission is to eliminate cancer in Texas, the nation, and the world through outstanding programs in patient care, research, prevention, and education. Every employee plays a vital role in supporting this mission and making a meaningful impact in the lives of our patients and their families.

MD Anderson is seeking Diagnostic Imaging Services Coordinators to support our OSI Retrieval Center within the Patient Reception Services department. In this fast‑paced, high‑volume environment, you will serve as a central resource to faculty, technologists, clinical teams, and external partners to ensure smooth coordination of imaging services. This role requires strong communication, exceptional attention to detail, and the ability to work effectively in a multidisciplinary environment.

You will help facilitate patient scheduling, maintain operational workflows, support clinical staff, and contribute to an exceptional patient experience.

• 8:00 AM - 4:30 PM
• 8:30 AM - 5:00 PM

The ideal candidate will have a high school diploma or equivalent and Minimum 4 years of experience in a healthcare or medical environment.

• Accurately perform scheduling duties within established timelines and standards.
• Provide clear and accurate information regarding imaging schedules, procedure preparations, and available services.
• Apply knowledge of imaging protocols, scheduling capacity, and workflow efficiencies to optimize daily operations.
• Develop, maintain, and modify scheduling templates to support resource utilization.
• Coordinate with team members to ensure timely and accurate workflow processing.
• Ensure receipt of schedules from grant‑funded sites to prevent scheduling errors.
• Monitor, assess, and adjust daily operations for optimal efficiency.

• Assist patients with financial inquiries or direct them to the appropriate department.
• Support resolution of unread imaging exams when needed.
• Manage the flow of information among referring physicians, radiologists, and staff; follow up promptly to resolve issues.
• Maintain complete and accurate patient documentation.
• Communicate clearly and professionally via phone, email, paging systems, and during routine or urgent scenarios.
• Ensure patient‑centered communication across all interactions.
• Perform additional duties as assigned.

• Answer calls in accordance with team standards while demonstrating MD Anderson's core values.
• Provide professional, courteous service to patients, staff, and visitors at all times.
• Offer direction, support, and training to internal and external staff.
• Demonstrate understanding of medical terminology relevant to imaging operations.
• Maintain a safe and compliant work environment in alignment with Joint Commission and institutional guidelines.
• Communicate updates regarding policies, procedures, and operational changes.
• Multi‑task effectively in a fast‑paced environment with strong organizational skills.
• Participate in departmental meetings, in‑services, and required education programs.
• Utilize RIS, Status Boards, and other relevant software applications to ensure efficient operations.
• Maintain and order office or medical supplies as needed.

Joining MD Anderson means you become part of one of the nation's top cancer centers—recognized consistently for excellence, innovation, and compassionate care. Our employees enjoy a comprehensive and competitive benefits package, including:

• Medical, dental, and vision insurance plans
• Prescription coverage
• Employee wellness programs and fitness center access
• Mental health and counseling services

• State of Texas retirement plans (TRS or ORP)
• Voluntary tax‑deferred retirement programs
• Tuition reimbursement and educational assistance
• Employee discounts across various services and retailers

• Generous paid time off and sick leave
• Paid holidays
• Paid parental leave

• Training…