Front Desk Associate

Join to apply for the Front Desk Associate role at Eye South Partners

At Houston Retina Associates, we’re more than a leading ophthalmology practice—we’re a team dedicated to preserving and restoring vision for our patients. Specializing in advanced care for retinal conditions such as macular degeneration, diabetic retinopathy, and retinal detachment, we combine cutting‑edge technology with compassionate, personalized treatment. Our culture is built on collaboration, innovation, and continuous learning. We value every team member’s contribution and provide opportunities for professional growth in a supportive environment across multiple locations in the Houston area.

If you’re passionate about excellence in patient care and want to be part of a team that truly makes a difference, we invite you to join us.

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information needed for billing and collecting patient accounts. The Front Desk Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office.

Responsibilities include answering multiple phone lines, scheduling appointments, assisting with medical records requests, entering patient demographic and insurance information, and accepting patient payments.

• Displays a high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co‑insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with clinical staff to ensure optimal patient experience

• High School Diploma or Equivalent Certificate

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem‑solve and think independently

• Understanding of medical terminology

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

• Entry level

• Full-time

• Other

• Hospitals and Health Care

Eye South Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.