Donor Operations Supervisor

The Donor Operations department at MD Anderson Cancer Center plays a critical role in supporting lifesaving transfusion services by ensuring a safe, reliable, and high-quality blood supply for patients. Through mobile, fixed, and specialty collection sites, the department coordinates donor recruitment, screening, collection, and post‑phlebotomy care while maintaining strict regulatory and quality standards.

As a Donor Operations Supervisor, you will oversee daily collection activities across multiple sites, ensuring efficient operations, appropriate staffing, and readiness of equipment, supplies, and vehicles used in blood donor recruitment and collection. You will be responsible for meeting blood and blood component collection goals while maintaining a strong focus on donor safety, regulatory compliance, and customer service excellence.

In this leadership role, you will collaborate closely with the Quality Unit to ensure continuous regulatory preparedness and compliance with current Good Manufacturing Practice (cGMP) standards and accreditation requirements, including FDA, AABB, CAP, and CLIA guidelines. You will participate in the development and implementation of policies and procedures, document and investigate deviations, and contribute to corrective and preventive action planning. Your involvement in quality and process improvement initiatives will directly support operational efficiency and patient safety.

You will also provide direct supervision and development of donor operations staff, including training, orientation, competency assessments, scheduling, and performance evaluations. By guiding staff in organizing and prioritizing daily activities, you will help maximize collection outcomes, donor retention, and service quality. Serving as both an operational and technical resource, you will support internal teams and external partners with expertise and professionalism.

This position offers the opportunity to lead in a mission‑driven environment where operational excellence, regulatory integrity, and compassionate donor engagement intersect to support critical patient care needs.

MD Anderson offers a comprehensive total rewards package, including paid medical benefits, generous paid time off, retirement plans, and additional benefits
, supporting leadership development, work‑life balance, and long‑term career growth within a nationally recognized healthcare organization.

The hours for this position are Monday - Friday 8am - 5pm with usually 1 weekend on‑call rotation per month. The ideal candidate will have prior lead donor experience.

• Responsible for the daily collection activities at mobile, fixed, and other collection sites including but not limited to operations and administration, equipment, supplies and vehicles used in the recruitment, screening, phlebotomy, and post‑phlebotomy of blood donors.
• Ensure blood and blood component collection goals are met.
• Take lead role in completion of assigned projects.

• Work with the Quality Unit to always ensure regulatory preparedness.
• Participate in the development, coordination and implementation of policies and procedures.
• Perform procedures and maintain accurate documentation in compliance with current Good Manufacturing Practice and accreditation agency standards, (FDA, AABB, CAP and CLIA).
• Document deviations and assist in the investigation of the cause and any required corrective actions.
• Participate in the development and implementation of quality/ process improvement projects.

• Perform supervision duties including but not limited to training, orientation, scheduling, competency assessments and performance evaluations.
• Supervise personnel in organizing and prioritizing activities to maximize collections, donor retention, and customer service.
• Serve as an operational and technical resource for internal and external customers.

Other duties as assigned.

• Bachelor's Degree in a related science field

• 4 years in a high volume clinical laboratory or blood bank, to include two years of lead/supervisory experience
• May…