Concierge Nurse Navigator

We are searching for a Concierge Nurse Navigator at the TCP Medical Group clinic someone who works well in a fast-paced setting. In this position, you will deliver comprehensive clinical, operational, and administrative support to ensure high-quality patient care and efficient practice operations. Support daily workflow, managing medical supplies, ensuring compliance with regulatory standards, and maintaining accurate financial and membership records.

Provide direct patient care through preparing patients for examinations, assisting providers during procedures, administering medications, collecting specimens, performing laboratory tests, and coordinating referrals.

Think you've got what it takes?

Job Duties & Responsibilities

Provides Daily Operations

Monitors and ensures patient flow

Prepares deposit weekly and assures daily work is balanced and ready for pickup by bank courier

Collects and disseminates mail and deliveries per practice protocol

Participates in interdisciplinary meeting to promote and ensure adjustment and continuity of patient care

Prepares patient for examination per practice protocol

Completes treatments/lab as directed by provider and within scope of position

Triages phone calls per practice protocol and within scope of practice

Documents all clinical patient care calls and interventions per organization recommendations

Participates in quality improvement initiatives that support patient care

Verifies provider order and patient per practice protocol

Collects and processes specimen according to manufacturer's instructions and using proper technique

Coordinates patient care by following up on lab results, ER visits, or any part of care that needs coordination

Coordinates referrals

Reviews billing information

Monitors TCP Concierge Self-Pay Workqueue on a weekly basis and corrects within seven (7) business days of delinquency

Skills & Requirements

Diploma or GED And Other Diploma or Certificate from a school of vocational nursing Required OR Documentation from the Texas Board of Nursing verifying an exception to the requirement for a diploma from a school of vocational nursing

LVN - Lic-Licensed Vocational Nurses State of Texas

BLS - Cert-Basic Life Support American Heart Association

1 year LVN experience required

1 year pediatrics exp preferred

1 year Nurse Navigation expeience in a specialty perferred