Sr Epic Clinical Pharmacy Applications Analyst; Willow

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.

If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

The Senior Epic Clinical Pharmacy Application Analyst works on the build, implementation, and maintenance of information technology utilizing their expertise in Epic Applications. This position is responsible for optimizing pharmacy practices, pharmacy systems, and consulting with organizational leaders on the medication management process. This entails intermediate to advanced analysis of current processes and workflows and change management strategies. The Senior Epic Clinical Pharmacy Application Analyst provides project management support and leads project teams, coordinates work assignments and performs complex problem resolution as identified.

This entails advanced ongoing analysis, process evaluation, and data reporting. Utilizing their significant experience, the Senior Epic Clinical Pharmacy Applications Analyst provides counsel and guidance that promotes best practices for clinical medication management, looking beyond the traditional means of delivering knowledge by analyzing complex processes and outcomes data from Epic Applications to develop and implement new solutions for embedding knowledge into the workflow.

The Senior Clinical Pharmacy Application Analyst reports directly to the Information Systems Division (ISD) Manager /Director and may work under the guidance of the Lead Informatics Pharmacist. The Senior Epic Clinical Pharmacy Applications Analyst is responsible for the build, implementation, optimization, and maintenance of Epic pharmacy applications and medication management workflows. This role supports medication build, formulary management, order set configuration, clinical decision support, and operational troubleshooting while collaborating with pharmacy, clinical, and IT teams to improve workflow efficiency and patient safety.

The analyst also leads complex projects, resolves production issues, supports system integrations such as Pyxis and interfaces, and provides guidance on best practices for clinical pharmacy informatics and Epic Willow functionality.

• Epic Willow experience preferred
• Knowledge of medication build, formulary management, and order set configuration
• Understanding of synonyms, dispense codes, orderables, and NDC mapping
• Experience with dispense prep, alerts build/maintenance, and pharmacy workflows
• Familiarity with Pyxis, interfaces, Service Now, and pharmacy systems support
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication, collaboration, and customer service skills
• Ability to manage multiple priorities and support complex projects in a fast-paced healthcare environment

Education:

Pharm

D. degree required

Licenses/Certifications:

Current license to practice as a registered pharmacist. Epic Certification required within 120 days of beginning EPIC curriculum/training.

• Requires at least four (4) years of pharmacy experience with at least one (1) year of experience in Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation
• Four (4) years working knowledge of the medication use process preferred
• Requires experience in implementation of large and complex Information Systems in a healthcare environment, change management, clinical informatics, project management, quality improvement methods and tools, data analysis methods and tools, decision support methods and tools, and electronic health records
• Previous Epic or other Health Information Systems experience required
• Experience in supporting complex problems
• Advanced knowledge of information technology and Microsoft Office tools, including a working knowledge of Microsoft Visio or equivalent workflow documentation tool
• Experience directing the delivery of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction
• Have the ability to understand concepts and translate them into actions
• Intermediate to advanced working knowledge of Epic or other Employee Health Record (EHR) application support, development tools, and methodologies
• Demonstrates pattern of growth in ability to effectively lead other Analysts
• Good planning and organizational skills
• Demonstrates good communication, collaboration and customer service skills
• Demonstrates commitment to caring for every member of our community by creating compassionate and…