Manager, Clinical Services

Job Details

Job Location:

HCVA
- Museo 8th Floor Main
- Houston, TX 77004

Position Type:
Full Time

Education Level: Bachelors Degree

Job Shift: Day

Job Category:
Other Positions

• Coordinates the daily activities of the clinic staff, including delegating work assignments.
• Assures that priorities established by the leadership are effectively communicated to the team and properly implemented.
• Responsible for monitoring, maintaining and tracking daily statistics.
• Oversees reconciliation of daily deposit logs and preparation for bank deposits.
• Provides new hire training as well as ongoing training to assigned staff.
• Assists the team in problem resolution, recommends solutions to the Practice leadership and escalates issues when appropriate.
• Leads the team by creating a positive work environment through individual and team recognition.
• Performs verbal counseling and corrective actions.
• Assists in the recruiting, hiring and interviewing process of the office staff.
• Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.
• Prepares and submits reports as required.
• Assumes staff duties for absences and temporary staff shortages.
• Authorizes, coordinates, and monitors daily site activities such as supply ordering, IT, maintenance issues, phones, etc.
• Monitors the clinical team in meeting demands of patient volumes and handling complaints regarding clinical staff.
• Proactively manages physician, mid-level provider and ancillary schedules to ensure timely care of patients, appropriate daily volumes and completion of all clinical documentation in a timely fashion.
• Performs other duties as assigned or requested.

• High school diploma required.
• BS or BA preferred.
• Minimum of 2 years of work experience in administrative or office management role.
• Detail oriented, strong organization and time management skills, and ability to prioritize.
• Proficient in electronic health record (EHR) systems and Microsoft Office Suite.
• Ability to manage multiple priorities, work under pressure, and maintain confidentiality.