Senior Program Manager- Physician ; onsite Medical Center

Overview

At Houston Methodist, the Sr Program Manager position is responsible for comprehensive program management, including setting the strategic direction for the assigned area of responsibility, for complex and large programs and is accountable for performance against strategy/goals. This position will lead, design, guide and execute strategies while managing relationships internally with hospital leadership and externally with clients, partners and vendors. Success in the Sr Program Manager position includes partnering with key operations stakeholders to design and successfully execute program elements that ensure senior leadership engagement and governance of the system strategy.

This position focuses on planning and design implementation to measurement and maintenance of desired outcomes with minimal supervision, developing meaningful reports to support business activities, and communicating professionally and persuasively verbally and in writing. The Sr Program Manager position works independently and collaboratively to proactively identify problems and creative solutions to address requirements, while serving as role model and mentor to junior team members and partnering with vendors in assigned area of responsibility on data, process solutions and advisement.

This position is responsible for various administrative and operational functions, and financial stewardship while providing education and technical expertise related to the program for successful implementation and sustainability.

EDUCATION

• Bachelor’s degree or higher in business, healthcare administration, clinical or related field

EXPERIENCE

• Five years experience related to business or healthcare administration or in a nonprofit setting; may consider HM employee with four years’ experience who demonstrates progressive responsibilities

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Strong communication and presentation skills. Ability to conduct effective presentations when working with physician leadership, administrators and peers and a variety of audiences
• Ability to establish and maintain positive leadership, project team member and internal relationships
• Strong analytical and interpersonal skills
• Ability to lead meetings, conversations and present with authority
• Ability to work under pressure and balance many competing priorities
• Ability to multi-task and work in an organized manner
• Ability to uphold confidential and sensitive information
• Proficient in spreadsheet, word-processing, and presentation software
• Good judgment and decision-making ability, with strong analytical and critical thinking skills; understands when to escalate issues
• Ability to engage and be open to ideas offered by others; works collaboratively and contributes to dialogue
• Demonstrated initiative in managing projects and communication with stakeholders
• Ability to work autonomously on multiple tactical and strategic initiatives

• Facilitates the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. Effectively builds and leverages relationships with key stakeholders to develop and promote system-wide programming, obtains buy-in to change efforts, provides ongoing consultation and promotes Houston Methodist strategies. Works cross-entity (system-wide) to achieve innovative and actionable outcomes.
• Leads program strategies with key stakeholders and others to ensure department timelines, deliverables and budgets are met. Serves as a primary resource/subject matter expert and a key liaison to councils and professional groups.
• Leads communication with authority to individuals and groups in a manner that engages and helps them understand and retain information, managing expectations. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Serves as mentor and role model for coworkers. Initiates opportunities for improvement of department/program score for turnover/retention/employee engagement.

• Coordinates the operation of departments to confirm that assigned programs are completed according to specifications, budgets and timelines. Consults with colleagues, leaders, and other stakeholders to improve effectiveness and efficiency of programs. Regularly discusses any program problems,…