Front Desk Specialist (Memorial

Front Desk Specialist (Memorial)

Avenue
360 Health and Wellness Houston, Texas, United States

About Avenue
360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

We take PRIDE in our work. We have a positive ATTITUDE. We are CURIOUS. We are COMMITTED. We are CARING and CUSTOMER-SERVICE oriented. We are a TEAM. We LEARN, GROW, and INNOVATE

About Avenue
360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

We take PRIDE in our work. We have a positive ATTITUDE. We are CURIOUS. We are COMMITTED. We are CARING and CUSTOMER-SERVICE oriented. We are a TEAM. We LEARN, GROW, and INNOVATE

The Front Desk Specialist serves as a key contributor to the overall patient experience and plays a central role in supporting the healthcare team. As the first point of contact for individuals seeking care, this position ensures that every patient is welcomed, informed, and guided through the initial steps of their visit. By managing essential administrative processes, maintaining accurate records, and delivering exceptional customer service, the Front Desk Specialist helps create a smooth, efficient, and patient‑centered environment.

Serve as the clinic’s first point of contact and set the tone for the patient’s visit. Provide a welcoming, professional, and supportive environment. Address questions, concerns, and complaints with empathy and clarity.

Ensure accurate and complete patient information is collected and updated. Manage required forms, documentation, and EHR entries with precision. Maintain confidentiality and uphold privacy standards.

Schedule, confirm, and adjust appointments efficiently. Support patient flow by managing check‑ins,check‑outs,andwalk‑ins. Follow up on missed appointments and ensure daily schedules are fully dispositioned.

Maintain clear communication with clinical and administrative staff. Relay information that supports smooth care delivery and operational efficiency. Respond to EHR messages and tasksin a timely manner.

Verify insurance coverage and eligibility prior to appointments. Assist patients with understanding general payment expectations. Coordinate with eligibility staff on admissions, renewals, and changes.

Answer phones, return messages, and document communications promptly. Maintain organized, clean, and welcoming front‑of‑house areas. Support basic administrative tasks such as supply tracking and payment collection. Provide cross coverage when needed to ensure continuity of operations.

Participate in required training andmaintainknowledge of policies and procedures. Uphold professional conduct, accuracy, and reliability in all duties. Follow organizational standards for…