Crisis Intervention Specialist (CIS) - HART Program

Position Description

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

• Transparency
  - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity
  - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact
  -We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration
  - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Under the direction of the Holistic Assistance Response Team (HART) Operations Manager, the Crisis Intervention Specialist (CIS) works in partnership with the HART EMT to form the Response Team. The CIS is responsible for assessing and providing information, resources, strategies, and outreach to individuals experiencing social welfare, mental, and/or behavioral health issues. The CIS engages in informed decision-making using best practices in crisis response and make linkages to services.

The CIS provides the appropriate level of response and intervention that includes but is not limited to safely and actively engaging community members in non-enforcement strategies and tactics such as de-escalation, harm reduction, and trauma informed care. The CIS may transport and/or arrange transportation services for community members in need.

• Respond to calls for non-emergency community care and social concerns, and provide on-site response that includes screening and assessing a individual's physical, mental, and social condition to determine stabilization and level of care needed.
• Aim to resolve needs on-scene using active engagement strategies and tactics to assess the community member's needs, mitigate risk and potential issues, and link to appropriate resources for follow-up with the goal of longterm self-sufficiency.
• Maintain community members' confidentiality, except when the individual has granted consent and/or in instances of imminent harm to self or others, and/or where required to report by law.
• Maintain a collegial working relationship with dispatch and other first responders, and collaborate to make informed decisions related to best practices for crisis management, determination of need for immediate transport for care, and consideration for responding to incidents involving a minor.
• Transport community member and/or arrange transportation to services, as needed and appropriate.
• Ensure all documentation is completed accurately, in detail, and submitted before end of shift.
• Perform daily vehicle inspection check, equipment and supply checks to ensure all are in good working condition before and after shift.

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