Medical Assistant Womens Pelvic Restorative Center

Job Description

Location: 7900 Fannin St Suite 4602, Houston, TX 77054

The Medical Assistant provides high quality care to meet departmental goals; responsibly and cost effectively manages equipment, supplies and ancillary services; establishes communication and maintains good working relationships with physicians and office personnel to facilitate quality patient care; demonstrates an understanding of non-judgmental care as it relates to the psychological and emotional needs of the patients.

Job duties include work in satellite offices, fill in for staff vacancies, and/or taking other physicians call; assists in orienting new staff; assumes role as patient advocate; dress and conduct is professional as a representative; interacts well with other team members frequent exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

• Greet and escort patients to the examining room; make them feel welcome and comfortable.
• Prepare and assist patients for exams; obtain urine specimens, check vital signs, document symptoms, complaints and medications, prepare for lab tests and procedures, etc.
• Ensure the patients’ demographic information is correct and updated.
• Assist the physician, residents and fellows with exams and procedures.
• Give injections and/or teach the patient to administer injection when needed.
• Assist patients with obtaining lab slips and/or referrals, scheduling procedures, prescriptions, etc.
• Recognize urgent or emergency situations and act appropriately; reorder and replace items used from the crash cart or emergency kit.
• Accompany patients with emergencies to hospital in a wheelchair or by stretcher; monitor continuously until under the care of hospital nurse; document events in patients’ medical record.
• Put charges and diagnoses on chart forms or obtain this from the physician.
• Instruct the patient to take router copy to check-out.
• Take lab specimens to the dumb-waiter or lab.
• Maintain a safe environment for patients and others.
• Cooperate and interact with team members and co-workers.
• Educate patients on health care concerns and problems, office and hospital procedures, birth control, prenatal, postpartum and gynecological care, medications, infertility, testing, surgery, etc.
• Request and flow medical records.
• Maintain patient confidentiality.
• Practice infection control; dispose of contaminated needles, drugs and supplies properly; use good hand washing technique; disinfect patient areas after use and clean exam rooms after patients are seen.
• Perform phlebotomy.
• Assist with pre and post-op care.
• Monitor established pregnancies through lab work and ultrasounds.
• Maintain patient charting, testing and flow sheets.
• Telephone Triage Duties:
  Evaluate calls for emergencies and triage appropriately. Document all phone calls in EMR.
• Schedule:
  
  surgeries, admissions, x-rays, ultrasounds, lab tests, aminos, blood donations and other tests procedures, coordinating surgeries and appointments, if needed.
• Educate patients on health care concerns and problems, office and hospital procedures, birth control, prenatal, postpartum and gynecological care, medications, infertility, testing and surgery, etc.
• Answer patient questions.
• Notify Utilization Review for verification and “Surgery Notification”, CC to Financial Review; pre-certify if necessary; place information into computer for pre-certification process.
• Send orders with patients to the hospital admitting office.
• Authorize refills of medications.
• Phone new prescriptions to pharmacies.
• Write prescriptions for doctors to sign.
• Fill out lab slips and send them to the lab.
• Review and triage all lab work with MD: notify patients of results by phone or mail with appropriate documentation; treat as ordered by MD and instruct patients as needed; file lab slips.
• Observe designated “on call” lunch schedules.

• Prepare charts for the following day.
• Request charts for daily mail, lab reports and correspondence; document and flow each chart on computer; route completed charts to appropriate departments.
• Comple…