Care Coordinator, Experienced

• Coordinate care for patients by ensuring access to eligible resources and programs
• Assist with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under Manager guidance
• Escalate cases to Integrated Care Nurses as needed
• Assist the clinical team with moving patients through the continuum of care
• Identify eligible resources and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to enroll members in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Provide exceptional two-way oral and written communication
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care
• Serve as a team lead, handle advanced escalations, support peers, and apply advanced critical thinking

• High school diploma or GED required
• 2+ years of experience in a professional office environment
• Ability to handle confidential information with discretion and sound judgment
• Strong verbal communication skills
• Proficiency in Microsoft Office, Excel, and Outlook
• Prior experience with Electronic Medical Records preferred
• Commitment to service excellence and patient satisfaction
• Ability to work autonomously while collaborating effectively with the team
• 1-3 years of clinical medical office experience preferred
• CNA or MA experience is a plus
• Experience coordinating care, including referrals and care management, preferred
• Familiarity navigating insurance payers preferred
• Experience in direct patient care or support preferred
• Prior medical office environment experience preferred

Demonstrates expertise in coordinating patient care, managing referrals, and ensuring access to resources while maintaining confidentiality and delivering exceptional communication. Proficient in Microsoft Office and experienced in navigating insurance payers and electronic medical records.

• Care Coordination
• Patient Communication
• Microsoft Office Proficiency
• Electronic Medical Records Experience
• Confidential Information Management

• Care Management
• Referral Coordination
• Non-Clinical Screening
• Documentation Accuracy
• Patient Care Support

• Strong Verbal Communication
• Critical Thinking
• Team Collaboration
• Discretion and Judgment

• CNA
• MA

• Patient Satisfaction
• Service Excellence
• Insurance Navigation
• Clinical Medical Office Experience

• Microsoft Excel
• Microsoft Outlook