Virtual Medical Assistant - Virtual Support Center

We are searching for a hybrid Virtual Medical Assistant with our Texas Children's Virtual Support Center - someone to provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Think you’ve got what it takes?

One of the following required:

• CCMA
  - Certified Clinical Medical Assistant certificate from the National Health Career Association
• CMA-AAM
  - Certified Medical Assistant from the American Association of Medical Assistants
• EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services
• EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services
• EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services
• EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services
• EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services
• LIC PAR
  - License Paramedic from the Texas Department of State and Health Services
• NCMA
  - National Medical Assistant Certification from the National Center for Competency Testing
• NRCMA
  - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals
• RMA
  - Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
• 2 years related experience
• 2 years Ambulatory telemedicine experience preferred
• Experience in a healthcare setting or customer service focused industry preferred
• Outpatient clinic operations experience

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
• Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
• Facilitates the appointment check-in and virtual rooming procedure
• Performs patient registration procedures per clinic process
• Checks on the activation status of the patient portal. Identifies and offers access to the patient or patient proxy according to organizational guidelines
• Reschedules missed appointments or adds to clinic waitlist
• Collaborates with clinic staff to ensure efficient patient flow
• Verifies required paperwork is completed by the patient to ensure accuracy of information
• Validates that the appointment is able to proceed by ensuring the presence of the patient and a legal guardian.
• Ensures appointment is taking place in a state in which the provider is licensed. Assesses that the patient and other parties are in a safe and secure setting
• Completes check out for patients and families
• Provides education and guidance around telemedicine