Operations Consultant II

• Department:
  Performance Management - Market

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Travel:
Hybrid onsite at our Houston Office Tuesday & Thursdays

70% Travel, Supporting our Houston Gulf Coast Market

The Operations Consultant II manages a portfolio of clinically integrated multi-specialty practices and is
accountable for driving overall performance results.

Primary

Job Duties:

• Manage and own a portfolio of independent physician practicesacrossa multi-specialty medical group
• Drive growth and improvement to portfolio of physician practices. Develop Growth plans and manage client relationships to meet care center and market goals.
• Draft and implement action plans to improve and grow physician practices’ overall revenue
• Create transparency with practices about their financial performance (or lack thereof), in order to drive change
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
• Re-engineer the practice workflow to streamline patient throughput and efficiency and/or create efficiency in back office workflows
• Mentor and coach practice administrators, in the management of their physician practice
• Facilitate the transition of the physician practice from Fee-For-Service to the future Value Based Care world of healthcare reimbursement
• Roll out and communicate new Privia initiatives
• Effective leader with a sharp eye for constructive criticism in the physician practice
• Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
• Professional presenter of relevant health care topics
• Become an expert in Athena Health’s Performance Management System and EHR
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements
• Provide oversight, coaching and mentoring to assigned performance associates
• Other duties as assigned
• Travel throughout assigned territory on a regular basis (70%)

• Bachelor’s degree preferred. Healthcare Master’s or MBA highly preferred.
• 5+ years of healthcare experience required, particularly working with physicians and medical group staff
• Experience working with a health system preferred
• Quantitatively and financially proficient; must know how to read, interpret and explain financial data
• Comfort in functioning independently and autonomously and can effectively build a case to effect change. Demonstrates the judgment to appropriately elevate situations as necessary.
• Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service
• General understanding of Population Health Management and how it applies to risk-based contracts
• Must have access to reliable transportation
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Able to have honest, difficult conversations with doctors about financial performance and areas of improvement
• Extremely bright and analytical. Turns the unknown into knowledge in short order.
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Expresses ideas clearly and effectively, motivates the listener to action
• Responds calmly and maturely in high pressure situations
• Positive attitude toward company, work, clients, management, and team members
• Uses a customer-focused approach in dealing with conflict and resolution of problems

The…