Patient Services Representative - Fondren

Basic Responsibility The Patient Representative is responsible for greeting patients and working with them in person, on the phone or through electronic correspondence, checking patients in/out and updating patient information.

Specific Responsibilities The specific responsibilities of the Patient Representative encompass but are not limited to the following:

Explains and assists with the registration forms to patients and their families

Maintains patient data up-to-date and verify patient information

Completes verification of insurance benefits and obtain referrals for office visits

Works under the guidance of Supervisor and follow departmental policies and procedures

Responds to patient queries and concerns in a professional manner

Stays updated with information regarding insurance programs

Provides the highest of customer service in person and on the phone

Prioritizes tasks and patients needs

Skills Required:

Must have excellent oral and written communication skills, strong interpersonal skills, and ability to work in an autonomous and independent manner

Ability to apply knowledge of office procedures and carry out tasks accordingly

Must be flexible, organized, and function well under pressure

Bi-lingual English/Spanish is required

Excellent organizational and analytical skills

Knowledge of HIPAA requirements

Minimum education and work experience requirement:

Minimum of a High School Diploma; 1 - 2 years of experience in customer service, or equivalent combination of education and experience

Previous experience in a medical practice desired

Reports to:

Clinic Manager
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