Bilingual Medical Receptionist

SUMMARY

The Medical Receptionist is responsible for greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. The role exhibits professionalism while answering inquiries and providing information about the facility, departments, and services.

• Greet patients as they arrive at the facility and provide appropriate information
• Ensure all vendors and visitors are signed in and processed according to facility policy
• Assist patients in completing all necessary forms and documentation, ensuring completeness and accuracy
• Update patients’ information into the database and log all demographics in the EMR system
• Maintain patient accounts by recording, updating and entering personal and financial information into e-clinical
• Obtain revenue by recording and collecting patient charges
• Move patients through appointments as scheduled and notify providers of patient arrival
• Answer telephone, assist with inquiries, direct calls and messages to appropriate medical office staff
• Respond to and comply with requests for information, including sending faxes and e‑mails
• Update appointment calendars and schedule or reschedule patients’ appointments
• Support medical staff by completing administrative requirements
• Call patients and remind them of their appointments
• Keep patients’ families informed of patient status
• Manage filing and record‑keeping activities
• Create and label appropriate charts for patients, obtaining all necessary documents related to the patient chart
• Ensure the reception area is well maintained, neat and clean, including the magazines
• Follow all safety rules, report all accidents promptly, and correct minor safety hazards
• Communicate with peers and management regarding any hazards identified in the workplace
• Adhere to the company standards of business conduct, and protect patient and family privacy rights
• Maintain confidentiality of patient records in accordance with policy, procedure and HIPAA requirements
• Report statistics as required
• Coordinate mail flow in and out of office
• Maintain stock of forms and office supplies
• Perform other related duties as assigned

• Exceptional customer service and phone etiquette; communicates professionally with patients
• Demonstrates customer service standards (smiles, eye contact, greets each patient and visitor, seeks contact, displays appropriate body language, goes above and beyond for patients, honors diversity)
• Knowledge of administrative and clerical procedures, office terminology
• Knowledge of systems such as word processing, managing files and records
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong attention to detail and thoroughness in completing work tasks
• Ability to maintain composure, control emotions, and avoid aggressive behavior
• Ability to remain efficient in high‑stress situations and accept criticism calmly
• Ability to adapt with flexibility, openness to change, and to handle variety in the workplace
• Ability to work independently, guiding oneself with little or no supervision and getting things done
• Ability to maintain effective and organized systems ensuring timely patient flow
• Demonstrates polished patient interaction, organizational, multitasking, and task‑oriented skills
• Ability to complete additional educational requirements as assigned by due dates

• High School diploma or GED
• One (1) year of experience in a medical office setting
• Basic Life Support (BLS) certification or must be obtained within thirty (30) days of hire

Compensation will be determined by the applicant’s education, experience, and skills.

Employment is contingent upon successful completion of a background check and drug screening.