Patient Account Specialist Senior - TLRA Precollect

Christus Health -  - Responsibilities:
Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives;
Documents and updates patient account information in TLRA’s collection software system timely and accurate to include appropriate account status;
Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests;
Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards;
Performs research and analysis of account issues and strives to resolve problems timely and accurately