Communication Representative

Are you ready for new challenges and new opportunities?

Join our team!

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At MyCHN (My Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care.

• Supportive and collaborative team environment
• Opportunities for career growth and development
• Fast-paced role where every interaction makes a difference
• Ability to positively impact the patient experience every day

As a Communication Representative I, you'll serve as the first point of contact for patients, helping them access care while delivering exceptional customer service and support.

Key Responsibilities:

• Answer incoming calls in a professional and courteous manner
• Schedule patient appointments accurately and efficiently
• Verify and enter patient demographic and insurance information
• Educate patients on appointment requirements and office policies
• Direct calls to appropriate departments and team members
• Manage appointment reminders, cancellations, and rescheduling efforts
• Support patient outreach initiatives and productivity campaigns
• Address patient questions and concerns with empathy and professionalism
• Escalate urgent matters appropriately to clinical or leadership staff
• Deliver an exceptional patient experience with every interaction

What You Bring:

• High school diploma or GED
• Clerical, customer service, or front office experience in a medical or dental setting
• Excellent communication and telephone etiquette skills
• Strong organizational and multitasking abilities
• Ability to work effectively with diverse patient populations
• Strong attention to detail and data entry accuracy
• Ability to handle sensitive situations professionally
• Team-oriented mindset with a commitment to customer service

Preferred:

• Experience in healthcare scheduling or call center operations
• Familiarity with electronic medical record systems

Join a team dedicated to creating exceptional patient experiences while expanding access to quality healthcare throughout our communities.