Director Clinical Operations - Virtual Health

At Houston Methodist, the Director Clinical Operations position is responsible for providing the overall strategic direction for the clinical management of the Specialty Physician Group and Primary Care Group operations. The Director Clinical Operations position will work in conjunction with Physician Organization (PO) executive management to implement and manage efficient clinical workflow, processes and patient safety, clinical education, and quality. As an engaged leader, this position will be responsible for the assessment, implementation, oversight, and expansion of nursing and medical assistant education and provide oversight for centralized clinical support services across the PO.

The Director Clinical Operations position will actively participate in the PO's quality committee and contribute to the achievement of institutional goals and objectives. This position will also create standardized performance expectations and training for each clinical job function in the clinic and expand/implement standard operational and clinical metrics to track and monitor performance and competency. The Director Clinical Operations position will facilitate performance improvement activities linked to overall strategic goals of the PO.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence, and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment.

This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Exempt

• Master's degree in business, health care or related field or within six months of completing degree. For internal applicants, if no Master's degree must obtain within two years; must be enrolled in a degree program at time of transfer/hire.

• Seven years experience in a clinical setting, two of those years with people management experience.

Required

• RN
  - Registered Nurse
  - Texas State Licensure
  - Texas Board of  Compact Licensure
  - Must obtain permanent Texas license within 60 days (if establishing Texas residency)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action…