Community Health Resource Specialist

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.

If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

The Community Eligibility Specialist is responsible for conducting screenings and navigating individuals to both community resources and medical homes, when appropriate, to address non-medical drivers of health (NMDOH). This role builds on the foundational skills of a Community Health Worker (CHW), with a specialized focus on helping clients apply for services such as Supplemental Nutrition Assistance Program (SNAP), Harris Health Financial Assistance, utility support and other essential benefits.

Community Eligibility Specialists engage directly with patients and community members, working primarily in person at Memorial Hermann Community Resource Centers across the Greater Houston area. This role will guide clients through the application process, ensure all documentation is completed accurately, and conducts follow-ups to confirm successful enrollment and service access. This role requires a strong understanding of eligibility criteria, program requirements, and local resources to ensure clients receive timely and appropriate support.

The position typically reports to a Manager within the Community Health Network’s Community Resource Centers or may report to a Manager within the Memorial Hermann Contact Center, as needed.

Education: High school diploma or GED required.

One of the following is required:

• Community Health Worker (CHW) by the Texas Department of State Health Services (TDSHS)
• Community Health Worker
  - Instructor (CHW-I) by the Texas Department of State Health Services (TDSHS)
• Community Health Worker
  -Experience (CHW-E) by the Texas Department of State Health Services (TDSHS)
• Community Health Worker
  - Training (CHW-T) by the Texas Department of State Health Services (TDSHS)

The following is preferred:

• Certified Application Counselor (CAC) by the Centers for Medicare & Medicaid Services (CMS)
• Benefits Enrollment Center (BEC) by the National Council on Aging (NCOA)
• Texas Eligibility Worker Certification by the Texas Department of State Health Services (TDSHS)

• Two (2) years' experience in healthcare, social services, or community outreach settings preferred.
• Effective oral and written communication skills, with the ability to build trust and rapport across diverse populations.
• Bilingual (Spanish) preferred.
• Knowledge of NMDOH and an understanding of community resources.
• Strong organizational and time management skills, with the ability to manage multiple referrals and follow-ups.
• Comfort using digital platforms and technology to support remote engagement and documentation.
• Ability to work collaboratively as part of a multidisciplinary team while maintaining empathy, discretion, and professionalism.
• Experience using Microsoft Suite (Word, Excel).

• Conducts screenings to identify NMDOH and accurately documents patients’ risk levels for each domain (e.g. housing, food, utilities) within the designated electronic medical record system (e.g. EPIC) and to determine eligibility for public assistance and community support programs.
• Guides clients through the full application…