Family Engagement Specialist - Bilingual

Would You Like a Life-Changing Career with Life Gift Where You Can Grow as a Family Engagement Specialist I? Kick-start the career of a lifetime where you can be a part of our mission of hope, working with an incredible team saving lives while modeling our values of Passion, Compassion, and Professionalism to the Life Gift community.

Life Gift is currently looking for a Spanish Speaking Family Engagement Specialist I in Houston who serves as a critical link between Life Gift and the families whose loved ones are considering or have opted for organ donation. This role encompasses providing emotional support, education about the donation process, and facilitating meaningful conversations between families and healthcare personnel. The Bilingual
Family Engagement Specialist will work collaboratively with medical professionals, social workers, and bereavement coordinators to ensure families receive comprehensive and compassionate care during emotionally challenging times.

Do you possess the attributes to be a successful Bilingual
Family Engagement Specialist I and perform the following essential functions?

• Provide compassionate support to families during the organ donation process, addressing their questions and concerns with empathy and understanding.
• Educate families on the process of organ donation, including the medical, ethical, and emotional aspects, to help them make informed decisions.
• Act as a liaison between families and medical providers, ensuring effective communication and clarity regarding the donation process.
• Offer immediate support and resources to families in crisis, assisting them in navigating complex emotions and providing grief counseling as necessary.
• Collaborate with the Family Engagement Manager to develop and refine educational materials, resources, and training programs to enhance family engagement strategies.
• Maintain accurate records and documentation of family interactions, ensuring confidentiality and compliance with all regulatory standards.
• Participate in community outreach initiatives to promote organ donation awareness and educate the public about Life Gift’s mission and the importance of donor families.
• Work closely with multidisciplinary teams to advocate for families’ needs and ensure their voices are heard in policy and operational discussions.
• Communicate effectively with both English and Spanish speaking families.

Do you have the education and experience to be a Family Engagement Specialist I?

• Bachelor’s degree in Social Work, Nursing, Psychology, Public Health, Human Services, Communications, Counseling, Education, or a related field;
  Master’s degree preferred.
• Minimum of 2-3 years’ experience in family support, grief counseling, or a related field, preferably in healthcare or organ donation settings.
• Backgrounds that demonstrate advanced interpersonal communication, conflict resolution, and the ability to guide individuals through complex, emotionally charged decisions
• Knowledge of the organ donation process and relevant regulatory frameworks is highly desirable.
• Ability to navigate sensitive and complex situations with professionalism and poise.
• Proficient in Microsoft Office Suite and experience with data management systems.
• This is NOT a remote position.

Established in 1987, Life Gift offers hope to the thousands of people in Texas and beyond who need lifesaving organ and tissue transplants. Our…